ami chitaliya

I am an experienced Conversational AI Architect with a strong focus on designing and deploying large-scale AI-based chat and voice bot solutions for enterprise-grade contact centers. My expertise lies in Google Dialogflow CX, Google Contact Center AI Platform, and advanced LLM-powered solutions, complemented by my technical leadership and innovative problem-solving skills.

Throughout my career, I have successfully architected contact center AI solutions for over 20 enterprise customers, significantly enhancing their operational efficiency. My contributions include developing custom SIP connectors for seamless integration between AWS Connect and Google Dialogflow, which has improved hybrid cloud contact center capabilities. I am passionate about leveraging AI and cloud technologies to create scalable, secure, and highly available solutions that drive business success.

With a proven track record in prompt engineering and AI response optimization, I have led cross-functional teams to deliver high-quality AI deployments. My commitment to best practices and continuous improvement has resulted in a 30% reduction in onboarding time for new AI architects, showcasing my dedication to fostering a collaborative and efficient work environment.