Open to opportunities

Ameya Sinha

@ameyasinha

Message

I build scalable product and operations systems that improve customer outcomes.

India

Message

What I'm looking for

I'm looking to build scalable products and operating systems that improve customer outcomes through data-driven problem solving, process standardisation, governance, and cross-functional execution.

At PhonePe Insurance Broking Services, I built health-insurance product journeys and operational systems that reduced issue-resolution time by about 80%, cut customer escalations by 20%, and improved 12-month retention by about 20% across a customer base of 50,000+.

I've translated stakeholder and customer requirements into product requirements, coordinated UAT and releases, and used root-cause analysis to address metric drops and customer escalations. I also designed renewal, upsell, payment-collection, and multi-channel outreach journeys that improved renewals, ticket size, value-added-service adoption, and retention.

Previously, at DriveX Mobility, I systemised inventory visibility across procurement, refurbishment, and sales, creating more than 95% ecosystem visibility. At Asian Paints, I improved complaint tracking, field productivity, and dealer-expansion execution; earlier at GlobalLogic, I owned QA, UAT, and demos for a B2B SaaS payment-integration product.

I'm motivated by data-driven problem solving, operational governance, process standardisation, and cross-functional execution in regulated and customer-focused environments.

Experience

Work history, roles, and key accomplishments

Product Manager, Health Insurance

PhonePe Insurance Broking Services Pvt. Ltd.

Jan 2024 - Jul 2026 (2 years 6 months)

Gathered functional and non-functional requirements from stakeholders and customer metrics, translating them into product requirements. Conducted root cause analysis for metric drops and customer escalations, implementing fixes and coordinating cross-functional teams for UAT and release orchestration.

Product Management Requirements Gathering Root Cause Analysis UAT Release Management Cross functional Coordination Jira Confluence SQL Postman Figma Freshdesk REST APIs Selenium HTML CSS JavaScript JSON XML

Program/Planning Manager, CEO's office

DriveX Mobility Pvt. Ltd.

Jul 2023 - Jan 2024 (6 months)

Executed strategic projects on behalf of the CEO's office, including 2-wheeler inventory procurement, refurbishing, and sales. Managed end-to-end project lifecycle activities, including planning, execution tracking, risk management, and reporting.

Project Management Strategic Planning Execution Tracking Risk Management Reporting RACI Automation Board Reporting

Management Trainee, Program Management

Asian Paints Ltd.

May 2022 - Mar 2023 (10 months)

Reduced customer complaints by 25% by identifying process improvements and implementing them in complaint tracking systems. Improved field operations productivity by 40% by developing a sales tracking system across multiple dealers and product categories.

Process Improvement Complaint Tracking System Dealer Management Team Leadership

Software Engineer, Quality Assurance

GlobalLogic India Pvt. Ltd.

Jul 2018 - Jun 2020 (1 year 11 months)

Owned QA, UAT, and demos of B2B SaaS product for US clients in payment integration project, reducing expenses by 30%. Won the Employee Spot award for excellence in delivered work.

Quality Assurance UAT B2B SaaS Payment Integration Selenium REST APIs JSON XML