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Ranjitha G

@ranjithag

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Product Owner at TELUS International managing requirements and release readiness across four applications.

India

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At TELUS International, I own requirement clarification and backlog health across Admin Console, Case Manager, Online Scheduler, and Online Access. I turn business priorities into testable user stories and coordinate Agile delivery and release readiness across an eight-member team.

At LogixHealth Solutions Pvt. Ltd., I translated healthcare workflow and reconciliation requirements into sprint-ready stories across five applications. My earlier work at Brain4CE Solutions included coordinating a phased database and application migration, while my experience spans healthcare, insurance, mortgage, and enterprise workflow platforms.

Experience

Work history, roles, and key accomplishments

Current

QA Lead / Agile Delivery Lead

Current

TELUS International

Oct 2024 - Present (2 years)

Owns requirement clarification and backlog health for a 4-application portfolio, leading Agile ceremonies and coordinating cross-application dependencies. Maintains 100% audit compliance and provides executive reporting.

Agile Scrum Backlog Management User Stories Acceptance Criteria RAID Risk Management Stakeholder Management Azure DevOps Jira SQL Test Coverage Defect Management

QA Lead / Scrum & Delivery Lead

LogixHealth Solutions Pvt. Ltd.

May 2022 - Sep 2024 (2 years 4 months)

Partnered with stakeholders to translate healthcare workflow requirements into sprint-ready user stories and led Scrum ceremonies across 5 applications. Generated monthly delivery metrics and maintained 100% audit compliance.

Agile Scrum Healthcare Requirements Analysis User Stories Acceptance Criteria Cross functional Coordination SQL Audit Compliance Delivery Metrics

Senior QA / QA Lead

Brain4CE Solutions

Aug 2018 - May 2022 (3 years 9 months)

Progressed from individual contributor to team and delivery leadership, acting as liaison between business and IT. Owned requirement analysis and design coordination for a phased database and application migration.

QA Test Planning Database Migration Stakeholder Management Agile Test Data Management Risk Management

Senior QA

Firstsource Solutions Pvt. Ltd.

Aug 2016 - Aug 2018 (2 years)

Built test plans and scenarios directly from business requirements, aligning execution and reporting with both Agile and Waterfall release frameworks. Worked closely with developers to investigate issues and close the loop from defect to resolution.

QA Test Planning Agile Waterfall Defect Tracking Requirement Traceability

Test Engineer

SLK Global Services

Jan 2013 - Jul 2016 (3 years 6 months)

Translated customer requirements into test scenarios and validated functional and data expectations, working closely with development and business teams to clarify scope and communicate risk.

Test Engineering Requirements Analysis Test scenarios Data Validation Stakeholder Communication

Process Associate – General Insurance

Xchanging Pvt. Ltd.

Mar 2011 - Oct 2012 (1 year 7 months)

Built early domain expertise in transaction accuracy, exception handling and service operations within general insurance premium and claims processes.

General Insurance Transaction Processing Exception Handling Service Operations