Amber Patterson
@amberpatterson1
I resolve complex client escalations and improve technical support operations.
United StatesWhat I'm looking for
At Conduent, I owned complex client escalations from intake through resolution, coordinated responses with Engineering and Technical Support, and used Jira trend analysis to reduce repeat issues. I also supported deployments, custom code changes, release communications, client meetings, and Customer Success onboarding.
My background also includes field operations supervision at GTT and hands-on network engineering for WorldCom/MCI, including broadband installations, backbone circuit testing, TCP/IP, IP routing, and connectivity troubleshooting. I bring a customer-focused, technical approach to resolving high-impact issues and improving service delivery.
Experience
Work history, roles, and key accomplishments
Fulfills online customer orders with high accuracy and efficiency, ensuring quality control through careful selection, substitution, and packaging. Resolves order issues proactively and coordinates with team members to meet delivery deadlines.
Education
Degrees, certifications, and relevant coursework
Computer Learning Center
2000 -
Attended Computer Learning Center in 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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