AJAmber McGuire Joslyn
@ambermcguirejoslyn
Dedicated healthcare professional with extensive customer service experience.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with over a decade of experience in customer service and patient care. My journey began as an Assistant Manager at Great American Cookie Co., where I honed my skills in customer interaction and management. I transitioned into the healthcare field, working as a Certified Clinical Medical Assistant (CCMA) in various medical settings, including Rheumatology Care Center and Medical West Hospital. My responsibilities included patient care, medication administration, and meticulous data entry, which have equipped me with a strong foundation in healthcare operations.
Throughout my career, I have demonstrated my ability to multitask effectively, manage multi-line phone systems, and maintain patient records with precision. My role as a Mental Health Observer and Appointment Scheduler at Wexford Health further solidified my organizational skills, where I was responsible for documenting inmate activities and coordinating medical appointments. I pride myself on my strong communication skills and my commitment to providing exceptional service to patients and their families.
Experience
Work history, roles, and key accomplishments
Shopper, Delivery Driver
Instacart
Mar 2021 - Present (4 years 4 months)
Shopped for customer orders, managed bagging and staging of groceries for pickup. Delivered orders to customer locations and provided direct customer service.
Mental Health Observer and Appointment Scheduler
Wexford Health
Aug 2021 - Nov 2022 (1 year 3 months)
Documented activities of inmates, managed paperwork, and scheduled external medical appointments. Handled record requests, approvals for medical visits, and maintained Excel spreadsheets. Answered phones and completed necessary paperwork.
CCMA, Medical Office Assistant
Medical West Hospital
Mar 2011 - Present (14 years 4 months)
Delivered patient care, including taking vitals and administering medications. Managed patient scheduling, data entry, and various office paperwork. Answered phones, maintained patient charts, and provided customer service.
Office Assistant
Medstandard
Sep 2009 - Present (15 years 10 months)
Performed data entry, managed filing systems, and handled phone calls. Completed miscellaneous paperwork and operated multi-line phone systems. Provided customer service to clients.
Assistant Manager, Decorator
Great American Cookie Co.
Jan 2004 - Present (21 years 6 months)
Managed opening and closing procedures, operated the register, and provided customer service. Responsible for baking and decorating cookies, conducting monthly inventory, and unloading supply trucks.
Education
Degrees, certifications, and relevant coursework
Brookwood High
Diploma, General Studies
Grade: Graduated with honors
Completed high school education, earning a diploma. Graduated with honors, demonstrating academic excellence.
SCShelton State Community College
Associate of Applied Science, Medical Records, Information Processing, and Paralegal Studies
Pursued multiple Associate of Applied Science degrees. Specialized in medical records, information processing, and paralegal studies, completing the programs in 2010.
AUAuburn University
Certification, Certified Clinical Medical Assistant (CCMA)
Obtained a Certified Clinical Medical Assistant (CCMA) certification. This program provided essential skills for patient care and medical office assistance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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