At Amazon, I categorized customer complaints and resolved classification issues as an Investigation Associate. I also supported training the Rufus AI data model to improve customer understanding.
At Mercedes Benz Landmark Cars, I managed customer lifecycle processes in Salesforce and handled customer grievances. I also supported customer delight during vehicle handover and delivery.
At Divya Bhaskar, I worked on content writing, website graphics, print ad creation, and event coordination. As a Freelancer, I proofread and curated novels before publication.
At GyanApp, I answered user-generated questions and wrote informative articles on high-search topics to enhance engagement. My work has also been published in 15+ newspapers.
