At Concentrix India supporting Microsoft CSS, I resolve complex enterprise security cases across Microsoft Defender, Microsoft Intune, Microsoft Sentinel, and Microsoft Entra ID. I've handled 500+ cases while reducing average resolution time by approximately 25% and maintaining 95%+ CSAT.
I investigate endpoint incidents through EDR telemetry, process trees, network indicators, KQL threat hunting, and MITRE ATT&CK mapping. I also support Sentinel integrations, data connectors, analytics rules, Intune endpoint hardening, and Defender for Office 365 investigations.
Previously at Ilantus Services, I supported identity governance, SAML, OAuth 2.0, OIDC, MFA, Active Directory, and CyberArk PAM. I've also trained 20+ engineers on the Microsoft Defender Suite and SIEM fundamentals.
