Open to opportunities

Amanda Chiya

@amandachiya

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Adaptable web developer with strong problem-solving skills.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

My name is Amanda Vuyokazi Chiya, and I am a highly adaptable web developer with a strong background in customer support and web design. I have honed my skills through various roles, including my current position at BMW Group, where I support clients with website updates and combine technical expertise with customer service to resolve issues efficiently.

Throughout my career, I have worked with numerous technologies, including HTML5, CSS, JavaScript, and PHP, and have experience in creating responsive and SEO-friendly websites. My journey has taken me through various companies, where I have developed email templates, maintained WordPress plugins, and collaborated with teams to improve products. I am passionate about continuous learning and staying updated with new technologies to enhance my skill set.

Experience

Work history, roles, and key accomplishments

Current

Web Designer & Customer Support

Current

BMW Group

Nov 2023 - Present (1 year 7 months)

Currently supporting clients with website updates through a Jira ticketing system while combining web development expertise with customer service to resolve issues efficiently. Responsible for building and maintaining BMW, Mini & Motorrad website pages.

Jira Web Development Customer Support HTML CSS JavaScript WordPress Problem Solving Team Collaboration Responsive Design

Template Developer & Customer Support Engineer

Vox (Everlytic)

Apr 2022 - Jan 2023 (9 months)

Created email templates for clients and provided support for client changes to emails and email templates, ensuring high-quality customer service and technical assistance.

Customer Support HTML CSS JavaScript Problem Solving Team Collaboration Communication Email Marketing

Customer Support Engineer

MemberPress (Caseproof LLC)

Apr 2020 - Mar 2022 (1 year 11 months)

Supported customers via a ticketing system, leveraging WordPress technical expertise to resolve inquiries and maintain existing plugins. Actively communicated with the team to improve products and wrote documentation for user self-service.

WordPress Customer Support Ticketing Systems Problem Solving Documentation Team Collaboration Communication

Web Developer

Gullan & Gullan

May 2018 - Jan 2021 (2 years 8 months)

Created marketing emails, SMSs, and landing pages while building mobile-responsive and SEO-friendly WordPress websites. Provided support and updates for existing sites and managed server maintenance.

HTML5 CSS WordPress Bootstrap PHP MySQL JavaScript SEO Git

Junior Front-End Web Developer

Cats & Shepherd

Mar 2017 - Sep 2017 (6 months)

Set up Amazon EB environments for new websites and collaborated in developing custom WordPress themes. Styled websites using CSS, Sass, and JavaScript while supporting existing sites.

WordPress CSS SASS HTML5 JavaScript Team Collaboration Git Problem Solving Web Development

Junior Web Developer

Gotweb, Trading as GOTFUNK

Mar 2014 - Mar 2017 (3 years)

Consulted with clients on website design, developed SEO-ready websites using Joomla and WordPress, and handled troubleshooting for email issues. Conducted research on SEO performance.

Joomla WordPress HTML CSS SEO Consultation Problem Solving Web Development

IT Customer Support / IT Ops Specialist

Telkom

Aug 2012 - Jan 2014 (1 year 5 months)

Assisted business customers with router configurations and troubleshooting internet connections. Promoted Telkom internet packages and created customer accounts.

Customer Support Troubleshooting Communication Problem Solving Technical Support