Constance Sibanda
@constancesibanda
Results-driven professional with expertise in customer service and web development.
What I'm looking for
I am a results-driven and detail-oriented professional with a strong background in customer service, data entry, and web development. With experience spanning several years, I have honed my skills in delivering exceptional customer experiences and managing data effectively. My journey in web development began with a commitment to mastering both frontend and fullstack technologies, including HTML, CSS, JavaScript, React, and Node.js.
Throughout my career, I have worked as a Customer Services Agent at Family Care, where I responded to customer inquiries and resolved issues promptly, ensuring high levels of customer satisfaction. My role involved collaborating with teams to address complex concerns and utilizing CRM software to manage interactions efficiently. Most recently, I served as a Data Capturer at Applex Private Limited, where I accurately captured and entered data, verified its integrity, and maintained comprehensive records using tools like Excel and Google Sheets.
I am currently enhancing my web development skills through various online courses, including Udemy and SheCodes, where I am developing projects that showcase my abilities in both frontend and backend development. I am eager to leverage my skills in a dynamic environment that encourages professional growth and allows me to contribute meaningfully.
Experience
Work history, roles, and key accomplishments
Data Capturer/Entry
Applex Private Limited
Jan 2021 - Apr 2024 (3 years 3 months)
Responsible for accurately capturing and entering data into databases while verifying data integrity. Managed updates and maintained records using software tools like Excel and Google Sheets.
Customer Services Agent
Family Care
Jan 2018 - Jan 2021 (3 years)
Provided exceptional customer service by responding to inquiries via phone, email, and chat. Resolved customer issues promptly and collaborated with teams to address complex concerns, ensuring high satisfaction levels.
Education
Degrees, certifications, and relevant coursework
Udemy
Frontend Developer, Web Development
2024 -
Mastered HTML, CSS, JavaScript and React. Built responsive web applications.
Udemy
Fullstack Web Development, Web Development
2024 -
Studying HTML, CSS, JavaScript, React and Node.js. Developing projects showcasing frontend and backend skills.
Advanced Level
Advanced Level
2012 - 2012
Achieved Advanced Level Pass.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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