At Orange Business, I lead an AIOps platform with two AI agents: one provides sourced root cause analysis, step-by-step resolution, human-validated knowledge articles, and customer incident communications; the other triages incidents against runbooks and routes them to the right team. I also adapt the product for external clients, prioritize connectors by market demand, and support sales and pre-sales on RFP responses.
Previously, I managed product delivery for the Live Intelligence Platform, including Agentic Studio and an MCP connectors catalogue with governance and security standards. I also designed secure RAG pipelines and modular agents, and contributed to deployments and product strategy across my internships at Orange Business.
