alyssa V

Managed maintenance, updates, SEO, and content for 100+ WordPress websites and coordinated migration of 107 sites. Assigned and monitored tasks for a remote team of 18 contractors and handled customer inquiries, quotes, and logistics.

Led a remote team of 6 assistants handling property research, rental listings, data entry, and lead generation. Researched rental properties across the Netherlands and UK and managed Facebook posting schedules and group management.

Handled inbound patient calls regarding prescriptions, insurance, billing, refills, and account concerns. Verified insurance and pharmacy information while following HIPAA requirements.

Assisted customers with billing, account, technical, and service-related concerns. Provided troubleshooting and account support through inbound customer service.

Handled customer inquiries, order tracking, returns, and issue resolution. Provided support through different customer service channels.

Assisted customers, restaurants, and delivery partners with orders and account concerns. Handled real-time order issues and customer disputes.