Open to opportunities

Alyssa Nhoelle Foster

@alyssanhoellefoster

I support hospitality customers through front-desk operations, scheduling, client communication, and administrative coordination.

Belize

Message

What I'm looking for

I'm seeking a remote customer support or administrative position where I can use my customer service, written communication, scheduling, booking-system, and administrative workflow experience across multiple time zones.

I've supported guest-facing hotel and spa operations at Fort George Hotel & Spa, Ramada Hotel, and Naia Resort & Spa, coordinating bookings, schedules, client requests, and day-to-day service delivery.

In my current role as Spa Supervisor at Fort George Hotel & Spa, I supervise daily operations, manage appointments and cancellations, resolve guest concerns, coordinate staff assignments, and maintain booking, payment, and administrative records.

Previously, I coordinated event bookings and banqueting logistics at Ramada Hotel and supervised guest services at Naia Resort & Spa. My work includes client communication by email and messaging, report preparation, sales follow-ups, reservations, and cross-team coordination.

I'm seeking a remote customer support or administrative position where I can bring strong written communication, digital customer service, scheduling, booking-system, and administrative workflow experience.

Experience

Work history, roles, and key accomplishments

Current

Spa Supervisor

Current

Fort George Hotel & Spa

Jan 2023 - Present (3 years 8 months)

Supervise daily operations, manage appointment bookings and scheduling, and resolve customer concerns professionally. Coordinate staff schedules and prepare daily and weekly reports.

Customer Service Front Desk Operations Appointment Scheduling Staff Coordination Report Preparation Client Communication

Sales & Banqueting Assistant Manager

Ramada Hotel

Jan 2021 - Dec 2023 (2 years 11 months)

Coordinated event bookings and banqueting operations from inquiry through execution. Communicated with clients via email and messages, prepared reports, and supported sales targets.

Event Coordination Client Communication Email Support Report Preparation Sales Support Scheduling Logistics Coordination Problem Solving

Guest Services Supervisor

Naia Resort & Spa

Jan 2018 - Dec 2021 (3 years 11 months)

Supervised guest services operations, coordinated staff schedules, and managed reservations and guest inquiries. Prepared operational reports and supported front-desk operations.

Guest Service Staff Supervision Reservation Management Scheduling Report Preparation Administrative Support Customer Service

Massage Therapist

Biltmore Hotel

Jan 2017 - Dec 2017 (11 months)

Provided professional guest service and assisted hotel guests with service needs. Supported front-desk activities including scheduling and appointment coordination.

Guest Service Scheduling Appointment Coordination Front Desk Support

Waitress

Unknown

Jan 2014 - Dec 2016 (2 years 11 months)

Delivered customer service in a fast-paced hospitality environment. Managed orders, guest requests, and multiple priorities while maintaining service standards.

Customer Service Order Management Multitasking Time Management