Alvaro Merchan

Leading end-to-end delivery of technology projects for international clients, managing cross-functional teams and defining PMO platforms, policies, and workflows. Driving upselling and client retention strategies.

Supervised IT and solution architecture across all phases of technology implementation. Introduced emerging technologies (AI, virtual and augmented reality) and led a technical team of 4 managing multiple projects.

Directed digital transformation of the largest optical retail in the country with 80+ branches. Managed an annual budget of $250K, led a team of 6, launched the national e-commerce platform, and restructured IT services.

Developed and launched an international e-learning platform, coordinating teams in Colombia, Ecuador, and the US. Managed a development budget of over $500K.

Launched the first mobile banking application and SMS/USSD services in Ecuador, pioneering in LATAM. Supported the bank's omnichannel digital innovation strategy.

Developed, implemented, and innovated location-based products and services. Led the introduction and growth of Waze in Ecuador and LATAM, positioning it as the leading navigation app.

Supervised the launch of the 3G core network and mobile data products in Ecuador.

Directed the deployment of the SDH fiber optic network in Quito.

Earned the Project Management Professional (PMP) certification.

Completed the Executive Marketing 360 certification.

Completed a Master in Business Administration, accredited by AMBA, with an international seminar at IAE Business School, Argentina.

Earned a degree in Electronics and Telecommunications Engineering from Escuela Politécnica del Ejército.