Altaf Shaikh
@altafshaikh
I resolve e-commerce customer escalations, disputes, and retention challenges across support channels.
IndiaWhat I'm looking for
At Plix, I handle domestic and international e-commerce support across calls, email, chat, and social media, resolving disputes, escalations, refunds, replacements, subscriptions, shipping, and order concerns.
I've built more than 10 years of customer experience work across national and international support environments, including my time as a Senior CRE at TinyOwl. I use Shopify, TikTok Shop Seller Center, Kapture, Robylon, and LimeChat to manage tickets, SLAs, KPIs, and customer conversations.
I'm focused on customer satisfaction, retention, and protecting brand reputation through thoughtful escalation and negative-review management.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Satiya Nutraceuticals Pvt. Ltd.
Aug 2023 - Aug 2026 (3 years)
Managed end-to-end customer support for international markets across Email, Chat, and Social Media. Resolved complex issues related to orders, payments, subscriptions, refunds, replacements, shipping, and cancellations.
CUSTOMER EXPERIENCE SPECIALIST
E-Commerce | Domestic and International Support | Disputes and Escalations
PROFESSIONAL SUMMARY
Customer Experience professional with more than 10 years of experience in national and international e-commerce support across Calls, Email, Chat, and Social Media. Skilled in handling customer escalations, refunds, replacements, chargebacks, subscriptions, shipping, an
Worked as Sr. CRE at TinyOwl.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from the University of Mumbai in 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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