Alonso Ortega
@alonsoortega
I build Power BI reporting and workforce analytics solutions for operational decision-making.
ColombiaWhat I'm looking for
At HealthPrime International, I build centralized reporting solutions that turn operational production metrics into real-time executive insights. I create Power BI dashboards for productivity, QA, attendance, adherence, and occupancy, while automating recurring executive and Month-to-Date reporting.
Previously at Webhelp | Concentrix, I monitored real-time workforce performance, supported SLA compliance, and partnered with Workforce Management, Planning, and Operations on staffing decisions. I also replaced manual bonus-calculation spreadsheets with standardized Power BI dashboards.
I use Power BI, Power Query, DAX, SQL, and Excel to build ETL workflows, reusable KPI models, and interactive dashboards that improve data quality and reporting consistency.
Experience
Work history, roles, and key accomplishments
Workforce Analyst
HealthPrime International
Aug 2024 - Present (2 years 1 month)
Implemented centralized data collection and ETL workflows using Power Query, built interactive Power BI dashboards for workforce KPIs, automated executive reports, and partnered with operations leadership to deliver data-driven recommendations.
Real-Time Workforce Analyst
Webhelp | Concentrix
Jul 2022 - Aug 2024 (2 years 1 month)
Monitored real-time operational performance to support SLA compliance, developed Power BI dashboards integrating workforce metrics, automated bonus calculations, and collaborated with workforce management teams to optimize staffing decisions.
Education
Degrees, certifications, and relevant coursework
Universidad del Zulia
Geodetic Engineer, Geodetic Engineering
Earned a degree in Geodetic Engineering (Surveyor) from Universidad del Zulia.
Coursera
SQL for Data Science, Data Science
Completed the SQL for Data Science certification.
Power BI
Professional Projects & Self-learning, Business Intelligence
Completed professional projects and self-learning in Power BI.
Advanced Excel
Professional Experience, Data Analysis
Completed professional experience in Advanced Excel.
Coursera
Python for Data Analysis, Data Analysis
Completed the Python for Data Analysis certification.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Skills
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