alona reeves
@alonareeves
Dedicated marine biology student with strong customer service skills.
What I'm looking for
As a junior at Unity Environmental University pursuing a Bachelor of Science in Marine Biology, I have developed a strong foundation in both scientific principles and practical applications. My academic journey has been marked by a commitment to excellence, as evidenced by my 4.1 GPA and recognition as an Honor Roll Student. I have also been awarded scholarships from notable institutions, reflecting my dedication and potential in the field.
In addition to my academic achievements, I have gained valuable experience in various customer-facing roles. As a Life Insurance Agent at Primerica, I successfully analyzed policies and maintained a 94% client retention rate, showcasing my ability to build strong relationships. My role as a Guest Relations Supervisor at SeaWorld Parks & Entertainment further honed my customer service skills, where I ensured guests had memorable experiences while resolving inquiries and complaints efficiently.
I am passionate about combining my scientific knowledge with my interpersonal skills to contribute positively to the marine biology field. I am eager to leverage my background in customer service and my academic training to make a meaningful impact in environmental conservation and education.
Experience
Work history, roles, and key accomplishments
Life Insurance Agent
Primerica
Jun 2024 - Nov 2024 (5 months)
Analyzed insurance policies and developed strong client relationships, achieving a 94% retention rate. Educated clients on insurance products and assisted with claims processes, ensuring customer satisfaction.
Deli Associate
Redner's Markets
Feb 2024 - Jul 2024 (5 months)
Managed deli operations, including inventory management and staff training. Implemented a new scheduling system that improved efficiency and reduced labor costs significantly.
Ambassador
Bath & Body Works
Jan 2023 - Jan 2024 (1 year)
Maintained professionalism while supporting public relations objectives. Developed marketing strategies and created visual displays to enhance product visibility and sales.
Guest Relations Supervisor
SeaWorld Parks & Entertainment
Feb 2021 - May 2022 (1 year 3 months)
Provided exceptional customer service and resolved guest inquiries and complaints. Maintained knowledge of hotel amenities and local attractions to enhance guest experiences.
Education
Degrees, certifications, and relevant coursework
alona hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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