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alona reeves

@alonareeves

Dedicated marine biology student with strong customer service skills.

United States

What I'm looking for

I am looking for a role that allows me to combine my passion for marine biology with my customer service experience, ideally in an educational or conservation-focused environment.

As a junior at Unity Environmental University pursuing a Bachelor of Science in Marine Biology, I have developed a strong foundation in both scientific principles and practical applications. My academic journey has been marked by a commitment to excellence, as evidenced by my 4.1 GPA and recognition as an Honor Roll Student. I have also been awarded scholarships from notable institutions, reflecting my dedication and potential in the field.

In addition to my academic achievements, I have gained valuable experience in various customer-facing roles. As a Life Insurance Agent at Primerica, I successfully analyzed policies and maintained a 94% client retention rate, showcasing my ability to build strong relationships. My role as a Guest Relations Supervisor at SeaWorld Parks & Entertainment further honed my customer service skills, where I ensured guests had memorable experiences while resolving inquiries and complaints efficiently.

I am passionate about combining my scientific knowledge with my interpersonal skills to contribute positively to the marine biology field. I am eager to leverage my background in customer service and my academic training to make a meaningful impact in environmental conservation and education.

Experience

Work history, roles, and key accomplishments

PR

Life Insurance Agent

Primerica

Jun 2024 - Nov 2024 (5 months)

Analyzed insurance policies and developed strong client relationships, achieving a 94% retention rate. Educated clients on insurance products and assisted with claims processes, ensuring customer satisfaction.

SE

Guest Relations Supervisor

SeaWorld Parks & Entertainment

Feb 2021 - May 2022 (1 year 3 months)

Provided exceptional customer service and resolved guest inquiries and complaints. Maintained knowledge of hotel amenities and local attractions to enhance guest experiences.

Education

Degrees, certifications, and relevant coursework

alona hasn't added their education

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Tech stack

Software and tools used professionally

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alona reeves - Life Insurance Agent - Primerica | Himalayas