Almas Anwar

Monitor and triage high-volume client emails and booking requests, prioritizing by urgency and SLA timelines. Liaise with clients to confirm details and resolve enquiries, and coordinate with internal teams to escalate time-sensitive cases.

Manage the administrative lifecycle of client accounts across India and international markets, including client intake, documentation, and correspondence. Maintain organized client records and prepare tailored proposals based on documented business needs assessments.

Manage custom-garment projects from client consultation and pattern-making through sourcing, fitting, and final delivery. Maintain client relationships through referrals and repeat commissions alongside primary full-time roles.

Supported customers, riders, and restaurant partners through live chat, calls, and email, resolving issues in real time. Monitored orders and escalated incidents within SLA requirements while maintaining clear case records.

Processed transactions, exchanges, and refunds accurately through POS systems while advising customers on products, styling, and fabrics. Planned and executed visual displays and mannequin presentations in line with brand guidelines and seasonal themes.

Managed billing enquiries and service requests, keeping case documentation and resolution records within defined SLAs. Maintained accurate customer and case records in CRM systems following data-handling policies.

Resolved software installation and Windows activation issues for Microsoft customers. Documented cases and resolutions in CRM and escalated unresolved issues to specialist teams.

Designed and developed garment collections, managing pattern-making, fabric sourcing, and sample production. Maintained design documentation and production specifications to support accurate and timely delivery.

Led design and production for an Abaya and Islamic Western wear brand, overseeing pattern development, fabric sourcing, and sample approvals. Managed technical specification sheets and coordinated with production and merchandising teams.

Delivered tailored lessons to primary-level students while managing schedules and individual learning needs.

Coordinated model readiness, fittings, and costume changes under tight show-time deadlines. Worked with designers and production teams to support smooth show-day logistics and outfit changes.

Bachelor of Science in Fashion and Apparel Design from JD Institute of Fashion Technology.

Diploma from International Polytechnic for Women.