Alma Fuentes

Evaluates AI medical assistant phone calls across medical safety, empathy, and bias dimensions to ensure quality. Assesses calls using defined evaluation criteria and flags issues for improvement.

Completed annual and post-hospital comprehensive health assessments and nursing care plans for adults with intellectual disabilities across group homes and community/foster care services. Managed medication regimens for 160+ foster care consumers and 9 group home residents, coordinated medical/psychiatric/dental/vision referrals, and supported yearly audits with Texas Department of Aging and Disab

Completed MDS assessments for Medicare and Medicaid residents and created/maintained 60+ individualized resident care plans. Submitted PASSR and LTCMI reports, supported utilization review, appealed medical necessity denials, and helped increase Medicaid rehab rates from $160 to $181 over five years.

Managed admissions, recertifications, and discharge for adult home health patients. Conducted in-home visits with physical assessments, built physician-approved care plans, educated patients on disease management to reduce readmissions, and coordinated interdisciplinary services.

Provided surgical floor, hemodialysis, and pediatric nursing care, including pre/post-op nursing and discharge instructions for patients and families. Served as nurse preceptor and charge nurse as needed, performing patient assessments, medication administration, IV placement, wound care, infection control, and feeding education.

Earned a Bachelor of Science in Nursing (BSN).

Earned an ADN degree.

Earned an LVN diploma.