Wendy Jo Martin

Managed the overall operations of an assisted living facility, overseeing staff, resident care, and financial management. Ensured compliance with regulations and maintained a positive living environment for residents, while supervising staff to ensure quality care and medication protocol adherence.

Evaluated workflow and established priorities for time-sensitive assignments to ensure high-quality work. Fostered strong rapport with patients, families, and staff to assure quality of care delivery.

Provided excellent customer service and maintained HIPAA confidentiality while educating clients, patients, and caregivers on medical diagnoses and treatment options. Managed admissions and discharge planning, including patient teaching at discharge, and ensured overall quality care for residents.

Performed comprehensive surveys on Skilled Nursing Facilities (SNFs) and Assisted Living Facilities (ALFs) for licensures and complaints. Applied complex state and federal regulations to identify violations and determine corrective actions, while analyzing data to make judgments regarding facility compliance.

Managed the overall operations and day-to-day activities of an assisted living facility. Demonstrated ability to manage multiple priorities and operate efficiently in a fast-paced environment.

Maintained accurate records and documentation in compliance with state and federal regulations. Collaborated with staff, providing mentorship and guidance to ensure high-quality care delivery.

Completed a specialized program in Utilization Review, focusing on core principles and practices. The course was taught by experienced professionals, Marie Peppers LPN and Judy Clarke, RN.

Obtained an Associate in Nursing degree, building a foundational understanding of nursing principles and patient care. This education provided the basis for a career in healthcare.