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Allomy Ariano

@allomyariano

Customer Service Representative at Sitel providing remote technical support for Windows and Mac computers, tablets, and printers.

Panama

Message

At Sitel, I provide technical support for Windows and Mac computers, tablets, and printers by remotely accessing customer devices.

I troubleshoot technical issues and help users find timely solutions.

At Hour Children, I organized programs to maintain and strengthen family connections and kept records of family concerns and interactions.

As a Tutor at Marymount Manhattan College, I assisted first-year students with academic material, writing assignments, and computer software. I hold a Bachelor of Arts in Social Science and an Associate of Arts in Liberal Arts from Marymount Manhattan College.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sitel

Jan 2020 - Present (6 years 9 months)

Provided technical support for Windows and Mac computers, tablets, and printers by remotely accessing customer devices. Demonstrated strong communication and troubleshooting skills to resolve issues and ensure customer satisfaction.

Technical Support Troubleshooting Windows Mac Remote Access Customer Service Communication Skills

Caretaker / Office Supervisor

Hour Children

Jan 2017 - Dec 2019 (2 years 11 months)

Organized and managed programs aimed at maintaining and strengthening family connections. Maintained professional, compassionate communication with clients and utilized Microsoft Office Suite and EBSCO to document and track family concerns.

Microsoft Office EBSCOhost Program Management Communication Skills Record keeping

Tutor

Marymount Manhattan College

Jan 2014 - Dec 2016 (2 years 11 months)

Assisted first-year college students with understanding academic material, writing assignments, and computer software. Encouraged academic growth and confidence, positively influencing students' college success.

Tutoring Academic Support Writing Assistance Computer Literacy Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Marymount Manhattan College

Bachelor of Arts, Social Science

Bachelor of Arts in Social Science, graduated in June 2015. Gained strong skills in communication, social interaction, and engagement across diverse environments.