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Alison Orellana Ríos

@alisonorellanaros

Software engineer at NiCE (CXone) who built backend services and led the team's adoption of AI-assisted development.

At NiCE (CXone), I built and maintained C#/.NET and Go backend services and REST APIs, with Docker on AWS. I also developed Angular and React features and improved Jenkins CI/CD pipelines and Grafana monitoring.

I led the team's adoption of AI-assisted development by writing internal guidelines, documentation, and tutorials, and training teammates. I also developed Playwright end-to-end tests and Python tools to automate pipeline workflows.

At Universidad Mayor de San Simón, I teach low-level programming, including 8086 assembly, machine architecture, and operating system services. I teach Python through Cisco Networking Academy and have given more than 30 conference talks, including at PyCon US and EuroPython.

Experience

Work history, roles, and key accomplishments

Current

Adjunct Professor, Low-Level Programming

Current

Universidad Mayor de San Simón

Aug 2026 - Present (2 months)

Teach 8086 assembly, machine architecture, and operating system services to about 120 students.

Assembly8086 Machine Architecture Operating System Services Teaching

Current

Programming Instructor

Current

Cisco Networking Academy

Jan 2020 - Present (6 years 9 months)

Teach Python to cohorts of 20–30 students.

Python Teaching

Associate Software Engineer

NiCE (CXone)

Oct 2023 - Jun 2026 (2 years 8 months)

Built and maintained backend services and REST APIs in C#/ASP.NET and Go, containerized with Docker on AWS, with data in MS SQL Server and MySQL. Developed Angular and React front-end features and led the team's adoption of AI-assisted development.

C#ASP.NET Go Angular React Docker AWS MS SQL Server MySQL Jenkins Grafana Playwright Python GitHub Co Pilot Codex AI assisted Development

Adjunct Professor

Universidad Mayor de San Simón

Jan 2023 - Dec 2024 (1 year 11 months)

Taught low-level programming and related topics as an adjunct professor.

Teaching Low Level Programming

Associate Software Engineer (Trainee)

NiCE (CXone)

Jun 2022 - Jun 2023 (1 year)

C#ASP.NET Go Angular React Docker AWS MS SQL Server MySQL Jenkins Grafana Playwright Python GitHub Co Pilot Codex AI assisted Development

Software Engineer Intern

Kiitos Technologies

Feb 2022 - Jun 2022 (4 months)

Built features for an internal application that manages people data, across a C#/ASP.NET Core backend, React front end, and SQL Server database. Documented and tested REST APIs with Swagger and Postman, delivering in Scrum sprints with Jira and version control via GitHub and GitLab.