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Aline Ribeiro

@alineribeiro

VP of Client Success at Storii, driving adoption across 180+ accounts and leading change strategy for healthcare technology.

Brazil

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At Storii, I define change management and scaling strategy for the global customer operations department. I drive adoption across an international B2B customer base of 180+ accounts and lead cross-functional operations involving Stripe API gateway integrations and US health insurance workflows.

Previously at Storii, I managed operational transitions and adoption strategies for 90+ corporate healthcare clients in the EHR sector. I partnered with Engineering and Product teams to map client requirements, and designed consultative training programs and platform configurations.

Earlier, I coordinated onboarding for institutional clients at Groundbreaker and supported users of MarineTraffic’s maritime tracking system. At SNEWS, I led software training and support analysts, and planned training for over 1,000 corporate end-users across enterprise transformation projects.

Experience

Work history, roles, and key accomplishments

Current

VP of Client Success

Current

Storii

Jan 2025 - Present (1 year 10 months)

Define and lead change management and scaling strategy for a global customer operations department. Drive user adoption and behavior-change metrics for an international B2B customer base of 180+ accounts.

Change Management Stakeholder Engagement Adoption Plans KPI Alignment OKR Alignment Stripe API Healthcare Workflows Team Leadership

Client Success Manager

Storii

Apr 2023 - Jan 2025 (1 year 9 months)

Managed end-to-end operational transitions and adoption strategies for a high-volume portfolio of 90+ corporate healthcare clients in the EHR sector. Acted as primary strategic liaison between enterprise clients and internal Engineering/Product teams.

Client Success Electronic Health Records (EHR)Training Programs Stakeholder Management Requirement Mapping Time To Value

Customer Success Manager

Groundbreaker

Jun 2021 - Apr 2023 (1 year 10 months)

Coordinated onboarding and transformation efforts for 50+ B2B institutional clients adapting to a real estate fintech platform. Guided corporate leaders through software migrations and mapped client workflows to product roadmap.

Customer Success Onboarding Software Migration Workflow Mapping roadmap alignment

Customer Support Agent

MarineTraffic

Jan 2019 - Jun 2021 (2 years 5 months)

Responded to chats and emails from users of the maritime tracking system to resolve inquiries and system issues. Managed digital brand reputation and authored technical documentation to build a self-service knowledge base.

Customer Support Technical Writer Knowledge Base Management Brand Reputation Sentiment Analysis

Customer Onboarding Lead

SNEWS

Feb 2018 - Jan 2019 (11 months)

Led recruitment, onboarding, and continuous training for a team of software training and support analysts. Conducted high-touch software deployments for enterprise clients and represented the organization at global industry exhibitions.

Team Leadership Onboarding Training Software Deployment Public Speaking

Customer Onboarding Analyst

SNEWS

Oct 2016 - Feb 2018 (1 year 4 months)

Planned and executed complex software product training for over 1,000 corporate end-users across 30+ large-scale enterprise transformation projects. Created scalable educational content including user manuals and FAQs.

Training Content Creation User Manuals FAQs Enterprise Transformation