At Orient Electronics Pvt. Limited, I handle customer complaints, inquiries, and service requests through phone calls, WhatsApp, Facebook, Instagram, and email.
I provide information about products, services, warranty terms, and resolution timelines, then register complaints and generate service tickets.
I coordinate with vendors and service partners to resolve issues, including vendor-related complaint verification, follow-ups, closure, and settlement.
I prepare complaint and performance reports, escalate unresolved cases to senior management, and share service-gap improvement suggestions with management.
