Alicia K

Labeled and verified multimodal datasets for Ray-Ban smart glasses and Meta AI systems. Handled object recognition and interaction alignment for wearable AI training. Evaluated vision-language integration and improved AI model comprehension accuracy.

Managed eCommerce storefronts across Amazon, eBay, and Shopify. Created product listings, graphics, SEO content, and email campaigns. Provided customer and sales support, fulfillment, social media, email and chat communications.

Delivered coaching sessions and quality reviews for remote and in-office support staff. Helped implement performance metrics and improvement plans.

Trained NLP-based chatbot systems through utterance mapping, tagging, and QA checks. Managed structured dialogue reviews and scenario-based data refinement. Worked closely with developers to maintain output consistency and user alignment.

Conducted market research and competitive rate analysis using Excel and CRM systems. Streamlined rate structure workflows for timeshare and vacation exchange properties.

Edited and validated medical transcriptions with attention to medical terminology, style, and accuracy. Maintained HIPAA compliance and quality assurance standards.

Annotated voice data and performed QA for Alexa speech recognition improvement. Supported model development through human-reviewed training sets.

Resolved customer inquiries in sales and support environments via phone, chat and email platforms.

Achieved certification in performance coaching and quality assurance. Developed skills in evaluating performance, providing constructive feedback, and implementing quality improvement strategies.

Activities and societies: Co-op Program

Completed a diploma program with a focus on Business Management and Accounting through a Co-op Program. Gained practical experience in business operations and financial record-keeping.

Grade: Cum Laude Honors

Graduated with Cum Laude Honors, specializing in Fine Arts with a focus on Graphic Design. Developed strong foundational skills in visual communication, design principles, and creative problem-solving.

Completed a specialized program focusing on business analytics and data science principles. Gained expertise in data interpretation, statistical analysis, and data-driven decision-making.

Majored in Business Management, acquiring a comprehensive understanding of business operations, strategic planning, and organizational leadership. Focused on core business principles and their practical application.