Open to opportunities

Alicia K

@aliciak

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Multi-disciplinary professional with expertise in AI and data analysis.

Zimbabwe

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What I'm looking for

I am looking for a role that values innovation, collaboration, and continuous learning.

I am a multi-disciplinary professional with over 10 years of project experience in AI model training, transcription, visual data annotation, eCommerce, and travel analytics. My proven track record in language and visual AI tasks, machine learning workflows, and quality assurance has equipped me with a unique skill set that combines technical proficiency with business acumen. I thrive in environments that challenge my analytical capabilities and allow me to contribute to innovative projects.

Throughout my career, I have successfully labeled and verified multimodal datasets for major projects, including the Ray-Ban smart glasses initiative at Meta AI. My experience as an iBot Trainer and Language Specialist involved training NLP-based chatbot systems and collaborating closely with developers to ensure output consistency. Additionally, my role as a Travel Analyst honed my skills in market research and competitive analysis, further enhancing my ability to drive performance optimization.

With a strong foundation in business analysis and content strategy, I am adept at managing eCommerce storefronts and creating compelling product listings. My commitment to quality is reflected in my work as a Certified Performance Coach, where I have delivered coaching sessions and implemented performance metrics to improve team effectiveness. I am eager to leverage my diverse skill set and experience to contribute to forward-thinking organizations.

Experience

Work history, roles, and key accomplishments

Current

AI Data Specialist

Current

Meta AI

Jan 2024 - Present (1 year 6 months)

Labeled and verified multimodal datasets for Ray-Ban smart glasses and Meta AI systems. Handled object recognition and interaction alignment for wearable AI training. Evaluated vision-language integration and improved AI model comprehension accuracy.

AI Training Data Annotation

Current

Certified Performance Coach / QA Auditor

Current

Self Employed

Jan 2013 - Present (12 years 6 months)

Delivered coaching sessions and quality reviews for remote and in-office support staff. Helped implement performance metrics and improvement plans.

Performance Metrics Staff Training

Current

Freelance Data & eCommerce Analyst

Current

Self Employed

Jan 2016 - Present (9 years 6 months)

Managed eCommerce storefronts across Amazon, eBay, and Shopify. Created product listings, graphics, SEO content, and email campaigns. Provided customer and sales support, fulfillment, social media, email and chat communications.

eCommerce Management Product Listing Graphic Design Email Marketing

iBot Trainer / Language Specialist / QA Analyst

iBot

Jan 2019 - Jan 2024 (5 years)

Trained NLP-based chatbot systems through utterance mapping, tagging, and QA checks. Managed structured dialogue reviews and scenario-based data refinement. Worked closely with developers to maintain output consistency and user alignment.

NLP Utterance Mapping Quality Assurance

Travel Analyst | Rate Analyst

Vacation Exchange Hotels/Resorts

Jan 2020 - Jan 2023 (3 years)

Conducted market research and competitive rate analysis using Excel and CRM systems. Streamlined rate structure workflows for timeshare and vacation exchange properties.

Market Research Competitive Analysis Excel CRM Systems Workflow Optimization

Medical Transcription Editor

Confidential

Jan 2019 - Jan 2020 (1 year)

Edited and validated medical transcriptions with attention to medical terminology, style, and accuracy. Maintained HIPAA compliance and quality assurance standards.

Medical Transcription Medical Terminology HIPAA)Quality Assurance Editing

Data Associate Analyst

Amazon

Jan 2018 - Jan 2019 (1 year)

Annotated voice data and performed QA for Alexa speech recognition improvement. Supported model development through human-reviewed training sets.

Quality Assurance Speech Recognition

Customer Support & Live Chat Agent

Confidential

Jan 2010 - Jan 2017 (7 years)

Resolved customer inquiries in sales and support environments via phone, chat and email platforms.

Customer Support Live Chat Email Communication Sales Support Customer Service

Education

Degrees, certifications, and relevant coursework

Arise Virtual Solutions

Certification, Performance Coaching & Quality Assurance

Achieved certification in performance coaching and quality assurance. Developed skills in evaluating performance, providing constructive feedback, and implementing quality improvement strategies.

Plymouth-Canton High School

Diploma, Business Management & Accounting

Activities and societies: Co-op Program

Completed a diploma program with a focus on Business Management and Accounting through a Co-op Program. Gained practical experience in business operations and financial record-keeping.

Henry Ford Community College

A.A., Fine Arts, Graphic Design

Grade: Cum Laude Honors

Graduated with Cum Laude Honors, specializing in Fine Arts with a focus on Graphic Design. Developed strong foundational skills in visual communication, design principles, and creative problem-solving.

Duke University

Certificate, Business Analytics and Data Science

Completed a specialized program focusing on business analytics and data science principles. Gained expertise in data interpretation, statistical analysis, and data-driven decision-making.

University of Phoenix

B.S., Business Management

Majored in Business Management, acquiring a comprehensive understanding of business operations, strategic planning, and organizational leadership. Focused on core business principles and their practical application.