Open to opportunities

Alfu Salam Saddam

@alfusalamsaddam

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Dedicated banking and finance professional with strong customer service skills.

Indonesia

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What I'm looking for

I am looking for a role that fosters growth, values customer service, and offers opportunities for professional development.

I am a recent graduate in Banking and Financial Management with a strong commitment to continuous growth and learning. My experience includes an internship as an Administrative Officer at Indonesia Sharia Banking, where I suggested banking products and services tailored to customer needs, analyzed potential markets, and researched investment opportunities to enhance profitability.

Currently, I work as a Call Center Officer at PT. Infomedia Nusantara, where I provide information, handle customer inquiries, and conduct market research. My role involves boosting sales and assisting customers with their concerns, ensuring a high level of service and satisfaction. I am enthusiastic about applying my skills to drive company success and contribute positively to the financial sector.

Experience

Work history, roles, and key accomplishments

Current

Call Center Officer

Current

PT. Infomedia Nusantara

Dec 2023 - Present (1 year 6 months)

In my role as a Call Center Officer at Halo BCA, I provide information and handle customer inquiries, support sales efforts, conduct market research, and assist customers with complaints and problem-solving.

Customer Support Sales Support Market Research Problem Solving Communication Skills

Administrative Officer Intern

Indonesia Sharia Banking

Jan 2023 - May 2023 (4 months)

As an Administrative Officer Intern, I suggested banking products and services tailored to customer needs, analyzed potential markets, and conducted social media marketing for banking services. I also researched investment opportunities to enhance the bank's profitability.

Market Analysis Social Media Marketing Customer Service

Education

Degrees, certifications, and relevant coursework

Semarang State Polytechnic

Bachelor of Sharia Banking and Finance Management, Banking and Finance Management

2019 - 2023

Grade: 3.45

Led the Public Relations Division, fostering cooperation and organizing events in the Economic Study Group Organization. Gained practical experience in financial operations and customer relations by interning at a financial institution. Conducted research related to disclosing interesting findings in analyzing the factors that play a role in preventing fraud in the audit process.

Darussalam Modern Islamic Boarding School

High School Diploma, High School

2013 - 2018

Volunteer experience as dormitory management, fostering a positive living environment and organizing events. Involved in community service projects and contributed to the school board organization for administration and decision making.