Alex Wright
@alexwright
I support enterprise applications, endpoint deployments, and IT infrastructure across complex environments.
United StatesWhat I'm looking for
At Abcam, I support front-end and back-end application functionality while helping integrate SCALE WMS with Oracle. I configure Microsoft Intune compliance and laptop deployments, troubleshoot DNS, DHCP, and VPN issues, and create PowerShell automation for onboarding and offboarding.
Previously at the University of Rochester Medical Center, I provided desktop support, managed hardware and software assets, supported EMR and Citrix updates, and documented migration and software implementation procedures.
My background also includes business analysis, SQL scripting, requirements gathering, Agile/Scrum delivery, technical documentation, and customer technical support.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Abcam Inc.
Feb 2018 - Present (8 years 6 months)
Ensures effective front-end and back-end functionality of applications, establishes root causes of application errors, and escalates serious concerns. Documents processes, monitors application performance metrics, and provides support for Windows PCs, laptops, printers, and other IT infrastructure.
Education
Degrees, certifications, and relevant coursework
Rochester Institute of Technology
Bachelor of Science, Management Information Systems
Pursued a Bachelor of Science in Management Information Systems at the E. Phillip Saunders College of Business.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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