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Alex Lee

@alexlee2

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Multilingual customer service professional with strong analytical skills.

Germany

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What I'm looking for

I am seeking a role that values communication and analytical skills, offering opportunities for growth and collaboration.

My name is Heon Lee, and I am a dedicated customer service professional with a strong background in communication and analysis. I hold a Bachelor's degree in German Language from Busan University of Foreign Studies, complemented by my experience in international environments, including a year in Germany for language studies and a work and travel program in Austria.

Currently, I work at Lee Global Logistics GmbH in Hamburg, where I manage customer communications in both German and English. My role involves daily correspondence and order processing, which has honed my ability to understand and adapt to various communication styles. Previously, I served as a live data analyst for Genius Sports in South Korea, where I developed a keen eye for detail and learned to thrive under pressure during live events.

My diverse experiences, including serving as a medic in the ROK Navy, have equipped me with strong teamwork and problem-solving skills. I am passionate about leveraging my multilingual abilities and analytical mindset to contribute effectively in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Communication

Current

Lee Global Logistics GmbH

Mar 2025 - Present (4 months)

Managed daily written correspondence with German and English-speaking clients via email. Handled telephone customer contact and order processing, developing a deeper understanding of written and verbal communication styles in customer interactions.

Customer Service Email Communication Order Processing German English

Football Statistician

Genius Sports

May 2021 - Nov 2022 (1 year 6 months)

Performed live data collection for football statistics with high attention to detail. Managed stressful live situations with tight deadlines, learning to communicate situationally and goal-oriented.

Data Collection Communication Statistics

Paramedic, Non-Commissioned Officer

Republic of Korea Marine (ROK Navy)

Apr 2018 - Jul 2020 (2 years 3 months)

Collaborated effectively in teams under pressure, utilizing solution-oriented communication during emergencies. Developed strong teamwork and problem-solving skills through this experience.

Teamwork Problem Solving Emergency Response Communication

Education

Degrees, certifications, and relevant coursework

Busan University of Foreign Studies

Bachelor, German Language

Activities and societies: Nebenfach: Russische Sprache (Grundkenntnisse)

Studied German Language with a minor in Russian Language, gaining foundational knowledge in both. Developed strong linguistic and cultural understanding through comprehensive coursework.