Alexis Taatoum
@alexistaatoum
Support Specialist providing remote executive and healthcare technical support, claim operations, and multi-channel customer assistance.
United StatesWhat I'm looking for
I’ve supported Cigna Healthcare clients (remote) by evaluating health insurance claims, guiding coverage and pre-authorization steps, and resolving billing disputes while maintaining strict HIPAA compliance.
Before that, I handled multi-channel customer support at Circle Wave LLC using ticketing and CRM updates, and I delivered executive-level technical support at Everise—troubleshooting Windows/macOS issues, supporting 24/7 during high-profile events, and documenting incidents and step-by-step fixes.
Experience
Work history, roles, and key accomplishments
Evaluate and verify health insurance claims, applying accurate policy checks and regulatory compliance protocols. Guide clients through benefit structures and pre-authorization procedures.
Customer Support Representative
Circle Wave LLC
Apr 2024 - Jul 2025 (1 year 3 months)
Delivered high-quality support across phone, live chat, and email channels using ticket management tools. Troubleshot user service issues and resolved escalating customer queries efficiently.
Technical Support Specialist
Everise
Feb 2021 - Nov 2022 (1 year 9 months)
Delivered executive-level support including travel setup, AV systems, and hybrid meeting technology. Handled 24/7 support coverage and resolved critical technical issues.
Education
Degrees, certifications, and relevant coursework
University of North Dakota
Bachelor of Arts, General Studies
Bachelor of Arts degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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