At McKesson, I support member enrollment and insurance verification for Medicare, Medicaid Direct, ACA Marketplace, and commercial health plans. I help members understand coverage, benefits, and out-of-pocket costs, and support more than 80 members daily across phone, email, and chat.
I use Salesforce, QNXT, Facets, and MMIS to maintain member information and support accurate eligibility and benefit coordination. I also resolve coverage, billing, and claims issues while following HIPAA, CMS, and state requirements.
Previously, at Dell Technologies, I provided technical support for access, repository, CI/CD, and login issues across macOS, Windows, and Linux. At Cortek, I supported enterprise clients with cloud account, billing, and API questions on Azure and AWS, and documented requests using Zendesk and Jira.
