Alexis Polk
@alexispolk
Compassionate healthcare and customer service professional with clinical and operational experience.
United StatesWhat I'm looking for
I am a dedicated healthcare and customer service professional with experience in medical assisting, phlebotomy, caregiving, and airport customer operations. I have a proven track record of delivering compassionate patient care, performing clinical procedures (phlebotomy, injections, vitals), and supporting operational needs in fast-paced environments.
As Founder and CEO of Idyllically Aeonian, I manage operations, branding, product development, and financials, while my roles at American Airlines and healthcare facilities demonstrate strong customer service, technical troubleshooting, and adherence to regulatory standards. I am reliable, detail-oriented, and willing to relocate to contribute to a team-focused organization.
Experience
Work history, roles, and key accomplishments
Founder & CEO
Idyllically Aeonian
Jan 2021 - Present (4 years 9 months)
Founded and managed company operations including branding, product research and development, financial management, packaging and delivery, and organizational strategy to drive profitability and public communication.
Family Caregiver
Private Care (Hospice)
Dec 2018 - Feb 2025 (6 years 2 months)
Provided hospice caregiving including medication assistance, mobility support, vital sign and glucose monitoring, meal preparation, transportation, and activities of daily living support to improve patient comfort and safety.
AACustomer Assistance Representative
American Airlines
Oct 2022 - Sep 2024 (1 year 11 months)
Provided airport customer service including kiosk support, baggage processing, document verification, and assistance for special-needs and unaccompanied minors, ensuring compliance with FAA/TSA regulations and reducing passenger wait times through proactive queue management.
Medical Assistant
Stafford Urgent Care
Sep 2018 - Nov 2018 (2 months)
Performed point-of-care clinical tasks including phlebotomy, triage, glucose/mono/pregnancy/drug testing, injections/vaccines, minor wound care, patient chart updates, room setup, and lab processing to support urgent care providers.
SHSupported nursing staff with phlebotomy, vital signs, EKGs, bathing, feeding, chart updates, patient turning and repositioning, and assistance with activities of daily living to maintain patient safety and comfort.
Medical Assistant Intern
Ridgeview Internal Medicine
Mar 2016 - May 2016 (2 months)
Assisted nurse practitioner with patient intake, medical history verification, preliminary vitals, exam preparation, and inventory management to support clinic workflow and patient care.
USPostal Associate
US Postal Service
Oct 2013 - Jan 2015 (1 year 3 months)
Operated mail processing equipment, sorted and prepared mail for dispatch, resolved machine jams, maintained work area and materials, and provided customer service at the public window.
Early Education Provider
Victory Christian Preschool & Academy
Apr 2012 - Aug 2013 (1 year 4 months)
Provided early childhood care and education, developed academic goals, led creative and motor-skill activities, coordinated holiday productions, and conducted parent-teacher conferences to support toddler development.
ONSales Associate / Cashier
Old Navy
Oct 2010 - Jan 2012 (1 year 3 months)
Engaged customers on the sales floor, advised on products, processed transactions, supported cross-training roles, and promoted company sales and promotions to achieve store objectives.
Education
Degrees, certifications, and relevant coursework
AHCancalEd
Certificate in Nursing Aid, Nursing Aid
2022 - 2022
Earned a Certificate in Nursing Aid in 2022.
Everest College - Woodbridge, VA
Diploma in Medical Assistant, Medical Assisting
2015 - 2016
Completed a Diploma in Medical Assistant at Everest College in Woodbridge, VA from July 2015 to May 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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