ALAlexis Lagos
@alexislagos
Industrial Electrical Engineer with expertise in network management.
HondurasWhat I'm looking for
I am an Industrial Electrical Engineer with a strong background in network management and telecommunications. My career began with a solid educational foundation, earning my degree from the Universidad Nacional Autónoma de Honduras. I have developed a diverse skill set through various roles, including my current position as a Focal Point at UFINET, where I troubleshoot hardware and software issues, ensuring high availability over IP/MPLS networks.
Throughout my career, I have been dedicated to maintaining compliance with established SLAs and improving service delivery. My experience includes first-line support for SIP telephony services at Liberty Networks and technical support for corporate clients at Cable Color. I pride myself on my ability to analyze incidents and present improvement plans, fostering strong relationships with clients and ensuring their needs are met effectively.
Experience
Work history, roles, and key accomplishments
Focal Point
UFINET
Sep 2023 - Present (1 year 8 months)
Responsible for troubleshooting hardware and software issues, reconfiguring network parameters, and ensuring compliance with SLAs. Maintains high availability of IP/MPLS networks and resolves critical failures as the last escalation point. Develops improvement plans and supports technical growth of NOC staff.
Voice Quality Assurance
Liberty Networks
Feb 2022 - Sep 2023 (1 year 7 months)
Provided first-line support for SIP telephony services, monitored call completions, and escalated call failures. Analyzed telephony traces and created call statistics dashboards using various monitoring tools.
NOC Operator Agent
CABLE COLOR
Jan 2021 - Jan 2022 (1 year)
Provided remote and field technical support for corporate clients, monitored networks, and configured internet services. Worked with various technologies including coaxial cable and fiber optics.
Call Center Agent
STARTEK
Sep 2020 - Jan 2021 (4 months)
Assisted candidates with applications for Amazon warehouses and provided customer service for Amazon purchases. Managed and rescheduled inquiries through various platforms.
Education
Degrees, certifications, and relevant coursework
UHUniversidad Nacional Autónoma de Honduras
Bachelor of Science, Industrial Electrical Engineering
2014 - 2019
Studied Industrial Electrical Engineering, focusing on the principles of electrical systems, circuit design, and industrial automation.
Instituto Salesiano San Miguel
Bachelor of Science and Letters, General Studies
2012 - 2013
Completed the Bachelor of Science and Letters program, which included foundational studies in mathematics, science, and humanities.
UNAH
Elementary Education, General Education
2003 - 2011
Completed elementary to ninth grade education, acquiring basic knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Interested in hiring Alexis?
You can contact Alexis and 90k+ other talented remote workers on Himalayas.
Message AlexisFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
