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Alex Frost

@alexfrost

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IT Help Desk Analyst at Signature Healthcare LLC who managed a tablet replacement project for over 500 Samsung devices.

United States

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At Signature Healthcare LLC, I resolve IT support tickets for long-term healthcare facilities, working with Active Directory, PC hardware, and Microsoft 365. I also managed a tablet requisition project that updated operating systems and replaced over 500 Samsung devices for resident charting.

Before that, I conducted contact tracing interviews at Louisville Health Department, recording information in Salesforce and sharing it with health professionals to support data-driven public safety decisions. I also bring customer service experience from Blackbeard Espresso.

Experience

Work history, roles, and key accomplishments

Current

IT Help Desk Analyst

Current

Signature Healthcare LLC

Apr 2023 - Present (3 years 7 months)

Resolves 20+ tickets per day in ServiceNow, addressing Active Directory, PC hardware, printers, and Microsoft 365 for over 70 healthcare facilities. Manages tablet requisition project and creates accounts in MatrixCare EHR.

ServiceNow Active Directory Microsoft 365 Azure TeamViewer MatrixCare Cybersecurity Troubleshooting Customer Service

Data Management / Disease Investigator

Louisville Health Department

Sep 2020 - Apr 2023 (2 years 7 months)

Conducted 1000+ contact tracing interviews and communicated information to health professionals. Educated businesses on quarantine protocols to mitigate outbreak risks.

Salesforce Data Management Contact Tracing Communication Skills Public Health

Trainer / Barista

Blackbeard Espresso

Sep 2019 - Apr 2020 (7 months)

Proposed new barista training standards and provided staff with updates on coffee practices. Serviced 80+ patrons daily, handling complex orders efficiently.

Training Customer Service Time Management

Education

Degrees, certifications, and relevant coursework

Merit America

Google IT Support Professional Certificate, Information Technology

Activities and societies: Completed hands-on technical coursework covering Microsoft 365, Excel, Windows 10 & 11, ServiceNow ticketing system, fundamental cloud concepts, PC maintenance, and performance.

Completed the Google IT Support Professional Certificate, developing skills in troubleshooting, customer service, networking, operating systems, systems administration, and security.