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Alexandria Porter

@alexandriaporter

Customer service representative at Teleperformance USA who handled billing, device upgrades, insurance claims, and medication refills.

United States

Message

At Teleperformance USA, I assisted customers with billing inquiries and account issues, supported device upgrades, and explained service options. I also processed insurance claims and coordinated medication refills through mail services.

As a caregiver at Helping Hands LLC, I assisted clients with daily living activities, prepared meals according to dietary needs, and provided companionship. I also worked as a line cook/prep cook at Patio 44 - Biloxi and as a server/cashier at Waffle House.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance USA

Jun 2020 - Nov 2024 (4 years 5 months)

Assisted customers with billing inquiries, account issues, device upgrades, and service options. Processed insurance claims and coordinated medication refills through mail services.

Customer Service Billing Account Management Insurance Claims Communication Skills Problem Solving

Line Cook/Prep Cook

Patio 44 - Biloxi

Mar 2023 - Jan 2024 (10 months)

Prepared ingredients by chopping, slicing, and portioning food items. Maintained cleanliness and organization of kitchen stations and assisted with inventory and restocking supplies.

Food Preparation Kitchen operations Inventory Management Organization Time Management

Caregiver

Helping Hands LLC

Oct 2021 - Nov 2023 (2 years 1 month)

Assisted clients with activities of daily living, including personal care and mobility support. Prepared meals according to dietary needs and provided companionship and light housekeeping.

Patient Care ADLS Meal Preparation Housekeeping Communication Skills Compassion

Server/Cashier

Waffle House

May 2015 - May 2020 (5 years)

Provided friendly and efficient table service in a high-volume setting. Took accurate orders, handled cash and card transactions, and resolved customer concerns.

Customer Service Order Taking Cash Handling Communication Skills Problem Solving Multitasking