Alexandra Simmalavong
@alexandrasimmalavong
Motivated claims analyst with a desire to take on new challenges.
What I'm looking for
I'm a dedicated claims analyst with a strong work ethic and a passion for tackling new challenges. My experience spans various roles in claims processing and insurance auditing, where I've honed my skills in claims evaluation, communication, and teamwork. I thrive in fast-paced environments and am committed to delivering exceptional results.
Currently, I work as a Claims Examiner I at AON Affinity Travel Practice, where I manage a diverse range of travel claims. My role involves interpreting insurance policies, verifying losses, and ensuring accurate payments. Previously, I served as an Orthodontic Insurance Auditor at Pacific Dental Services, where I successfully navigated complex dental claims and contributed to quality assurance initiatives. My journey began at Chase Bank, where I developed strong leadership and mentoring skills while providing excellent customer service.
Experience
Work history, roles, and key accomplishments
Claims Examiner I
AON Affinity Travel Practice
Apr 2023 - Present (2 years 2 months)
Handled and processed travel claims, successfully managing a pending claim load at varying stages. Interpreted and applied details of insurance policies to ensure accuracy of payments and claim declinations.
Orthodontic Insurance Auditor
Pacific Dental Services
Jan 2021 - Apr 2023 (2 years 3 months)
Handled and processed a variety of dental claims, including general practice, pediatric, and orthodontic. Researched and followed up on denied or unpaid/missing insurance claims, evaluating evidence to create positive outcomes.
Personal Banker
Chase Bank, NA
Apr 2009 - Jan 2021 (11 years 9 months)
Assumed leadership roles, mentoring and coaching new hires, and participating in interview processes. Collaborated with team members to provide excellent end-to-end customer experience and addressed client questions regarding financial portfolios.
Education
Degrees, certifications, and relevant coursework
The University of Texas at Dallas
Unknown, Accounting
Focused on accounting principles and practices during studies at The University of Texas at Dallas. Gained foundational knowledge in financial reporting and analysis.
Brookhaven College
Associate of Arts, Business
Completed an Associate of Arts degree with a focus on Business at Brookhaven College. Developed a strong understanding of business fundamentals and operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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