Open to opportunities

Alexandra Simmalavong

@alexandrasimmalavong

Message

Motivated claims analyst with a desire to take on new challenges.

United States

Message

What I'm looking for

I seek a role that offers growth opportunities and values teamwork and innovation.

I'm a dedicated claims analyst with a strong work ethic and a passion for tackling new challenges. My experience spans various roles in claims processing and insurance auditing, where I've honed my skills in claims evaluation, communication, and teamwork. I thrive in fast-paced environments and am committed to delivering exceptional results.

Currently, I work as a Claims Examiner I at AON Affinity Travel Practice, where I manage a diverse range of travel claims. My role involves interpreting insurance policies, verifying losses, and ensuring accurate payments. Previously, I served as an Orthodontic Insurance Auditor at Pacific Dental Services, where I successfully navigated complex dental claims and contributed to quality assurance initiatives. My journey began at Chase Bank, where I developed strong leadership and mentoring skills while providing excellent customer service.

Experience

Work history, roles, and key accomplishments

Current

Claims Examiner I

Current

AON Affinity Travel Practice

Apr 2023 - Present (2 years 2 months)

Handled and processed travel claims, successfully managing a pending claim load at varying stages. Interpreted and applied details of insurance policies to ensure accuracy of payments and claim declinations.

Claims Management

Orthodontic Insurance Auditor

Pacific Dental Services

Jan 2021 - Apr 2023 (2 years 3 months)

Handled and processed a variety of dental claims, including general practice, pediatric, and orthodontic. Researched and followed up on denied or unpaid/missing insurance claims, evaluating evidence to create positive outcomes.

Personal Banker

Chase Bank, NA

Apr 2009 - Jan 2021 (11 years 9 months)

Assumed leadership roles, mentoring and coaching new hires, and participating in interview processes. Collaborated with team members to provide excellent end-to-end customer experience and addressed client questions regarding financial portfolios.

Leadership Mentoring Collaboration

Education

Degrees, certifications, and relevant coursework

The University of Texas at Dallas

Unknown, Accounting

Focused on accounting principles and practices during studies at The University of Texas at Dallas. Gained foundational knowledge in financial reporting and analysis.

Brookhaven College

Associate of Arts, Business

Completed an Associate of Arts degree with a focus on Business at Brookhaven College. Developed a strong understanding of business fundamentals and operations.