I’m looking for a stable job opprtunity where I can grow professionally, develop new skills, and contribute to the company's success. I value a positive work environment, teamwork, and opportunities to learn and take on new challenges.
Looking for a job
ALEXA DOMINGUEZ
@alexadominguez
Collections Assistant Manager at Agroasemex, managing client payment follow-ups and streamlining billing and documentation.
MexicoWhat I'm looking for
At Agroasemex, I manage client relationships and payment follow-ups within the collections process. I oversee client data and reporting to support accurate tracking of property insurance portfolio payments.
I also administer collection databases and streamline billing and documentation processes. My work includes supporting audit readiness through document control and compliance practices.
At Tata Consultancy Services, I managed IT-related incidents and client requests, following cases through to resolution. I also supervised shift operations and supported a team of agents.
At Secretaria de la Juventud Querétaro, I developed company partnerships for CSR initiatives and coordinated project activities and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
AG
Current
Assistant Manager - Collecting process
Agroasemex
Jan 2023 - Present (3 years 10 months)
Managed client relationships and payment follow-ups within collections processes. Oversaw client data and reporting, administered collection databases, and ensured audit readiness through document control and compliance practices.
TS
Managed IT-related incidents and client requests, driving resolution through troubleshooting and follow-ups. Supervised shift operations, led a team of agents, handled escalations, and ensured service levels and performance targets were met.
SQ
Program Coordinator / Client Relations
Secretaria de la Juventud Querétaro
Jan 2017 - Jan 2020 (3 years)
Developed partnerships with companies for CSR initiatives and executed CSR projects, coordinating activities and stakeholder engagement.
Education
Degrees, certifications, and relevant coursework
Universidad del Valle de México
Bachelor's Degree, International Relations
2014 - 2018
Bachelor's Degree in International Relations from Universidad del Valle de México, completed from 2014 to 2018.
NU
New University
Diploma, Corporate Social Responsibility
Diploma in Corporate Social Responsibility from New University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
24k-25k USD
Job categories
Skills
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