Open to opportunities

Alejandro Morales

@alejandromorales2

Message

I build and govern production agentic AI systems that transform enterprise operations.

Spain

Message

What I'm looking for

I'm looking to translate business needs into production AI systems, owning strategy, architecture, delivery and governance end to end while maintaining a deliver-first, hands-on approach.

At Jackpot Group, I lead the technical AI agenda from architecture and delivery through governance and budgets. I built Lopetto, a multi-agent customer service AI live across five markets that handles 15k+ conversations monthly and reduced customer operations workload by 75%.

I also architected Minerva, a self-service agentic platform used by 500+ employees to create 1k+ production agents and workflows. With a founder background and 13 years running a global music business, I translate business needs into practical AI systems and ship the first version hands-on.

Experience

Work history, roles, and key accomplishments

Current

Head of AI Research Technology

Current

Jackpot Group

Sep 2024 - Present (2 years 2 months)

Leads the group's AI transformation end to end, from multi-agent customer service AI live in 5 markets to an internal agentic platform where 500+ employees build their own AI. Owns the technical AI agenda including architecture, delivery, governance, and budgets.

Agentic Systems Agent Architectures AI Governance Budgeting LLM Evaluation Fine Tuning Cross functional Leadership

Solutions Architect

Jackpot Group

Jun 2023 - Sep 2024 (1 year 3 months)

Design solutions and production applications within the AI, Research and Innovation team at group level

Software Developer

Jackpot Group

Oct 2018 - Jun 2023 (4 years 8 months)

Software and website development, internal CMS, Acquisition landing pages, gaming solutions.

Education

Degrees, certifications, and relevant coursework

Jackpot Group

Founder & CEO, Business

2018 - 2023

Founded and ran a worldwide electronic music label for 13 years, building and leading the business across A&R, production, marketing, distribution and operations. Full P&L ownership of a global business with physical and digital distribution worldwide; scaled to thousands of vinyl units and hundreds of thousands of digital sales and streams.