Alejandra Martinez

Directed Service Desk operations for global accounts, coordinating distributed teams and ensuring SLA compliance. Managed concurrent projects, standardized processes for audits, and improved SLA compliance from 45% to 92%.

Managed collections and account follow-up for North American plants with international clients, handling past-due receivables. Prepared financial reports and presentations for the Finance Department and produced promotional material.

Provided analytical and operational support to the Latin American sales force, creating and analyzing reports on productivity and performance. Managed commercial information in Salesforce and supported accounts-receivable reporting.

Supported across Sales, Warehouse, Administration, and Human Resources during a professional development internship.

Set up, coordinated, and serviced gala events at international hotels with direct guest care.

Handled recruitment and selection, sales and coordination of events and banquets, and guest reception at a premium hotel.

Coordinated advertising, sponsorship, and sales for a tourism congress, managing vendors and promotion to secure attendance and funding.

Pursuing a Master's in Project Management and Evaluation.

Professional development in Corporate Communication and Neuro-Linguistic Programming.

English Certificate program.

Bachelor's Degree in Tourism Management.