Aleia Gooding

Managed scheduling for doctors and supporting staff across 51 clinics, processing daily changes and requests via multiple platforms. Published staff schedules for six regions and coordinated relief staff, while troubleshooting various programs.

Handled a high volume of daily calls, assisting clients with patient needs including prescription requests, appointment setting, and minor medical advisement. Utilized EMR programs and processed numerous tickets daily, providing gold-star customer service.

Processed daily applications for Medicaid coverage approval, determining members' special election period codes based on individual needs. Reviewed applications for corrections and frequently accessed state websites to confirm medical plans.

Managed a team of 8-10 employees during overnight shifts, overseeing clinical supply orders and maintaining budget. Provided daily updates to administrators and owners, conducted weekly training for new hires, and ensured customer satisfaction.

Performed 10-hour overnight shifts, triaging incoming patients and reporting to critical care staff daily. Responsible for ICU patient care, administering medications, and assisting with surgical procedures. Maintained SOAP Notes and conducted clinical rounding.

Managed client appointments and emergency visits, triaging patients to assess their condition. Handled phone and email communications, maintained file and record keeping using EMR, and processed payments.

Supervised all front desk and reception tasks during overnight shifts, working closely with veterinary staff. Handled all incoming emergency visits through triage and patient status updates. Provided training for new recruits and managed cash and card payments.

Grade: 4.0