Alecks ReyesAR
Open to opportunities

Alecks Reyes

@alecksreyes

Customer service specialist with expertise in support and management.

Philippines
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in various roles, including team management and quality analysis. My journey began in the fast-paced environment of call centers, where I honed my skills in providing multi-channel support for diverse clients. I thrive on resolving customer inquiries and ensuring satisfaction, which has been a consistent theme throughout my career.

In my recent role as a Medical Billing Representative, I successfully navigated complex insurance policies and assisted patients with their billing inquiries. My ability to document interactions accurately in electronic medical records has contributed to improved service delivery. I am passionate about leveraging my skills in customer support to create positive experiences and drive operational excellence.

Experience

Work history, roles, and key accomplishments

PT
Current

Part-time ESL Tutor

Part-time ESL Tutor

Jan 2023 - Present (2 years 6 months)

Provided English as a Second Language tutoring to students. Developed and delivered engaging lessons to improve language proficiency.

MI

Project-based Customer Service Representative

Microsourcing Inc.

Jun 2024 - Dec 2024 (6 months)

Provided multi-channel support for a Durable Medical Equipment company, handling orders, inquiries, and documentation. Monitored and responded to customer reviews on social media platforms, addressing concerns.

MI

Project-based Customer Service Rep

Microsourcing Inc.

Jun 2024 - Dec 2024 (6 months)

Provided multi-channel support for a Durable Medical Equipment company, handling orders, inquiries, and documentation. Monitored and responded to customer reviews on social media platforms, addressing concerns.

RA

Real Estate Virtual Assistant

Real Estate Virtual Assistant

Nov 2023 - Jan 2024 (2 months)

Provided comprehensive administrative support to real estate professionals. Conducted market research, compiled property data, and presented comprehensive reports.

RI

Medical Billing Representative

R1 RCM Philippines Inc.

Jan 2023 - Nov 2023 (10 months)

Provided exceptional customer service in a fast-paced call center environment, resolving inquiries related to medical billing for a hospital group. Navigated insurance policies, assisting patients and insurance providers with coverage details, claims processing, and billing statements.

CI

Customer Happiness Specialist

Canva Solutions Inc.

Jan 2022 - Jul 2022 (6 months)

Responded to customer inquiries related to billing, subscriptions, and payments through email. Investigated and resolved billing issues such as duplicate charges, failed transactions, and refund requests.

SS

Helpdesk Consultant/Subject Matter Expert

Sutherland Global Services | Spotify

Jan 2019 - Jan 2022 (3 years)

Handled inquiries and support requests from frontline advisors regarding escalations, approvals, and advanced troubleshooting. Gathered information regarding trends, tracked possible issues and outages, and reported them to clients and Tier 3 Support.

SA

Chat Consultant/Floor Support

Stellar BPO | Qantas Airways

Nov 2017 - Dec 2018 (1 year 1 month)

Specialized in ticketing and flight reservations for Australia’s biggest airline. Handled booking, itinerary changes, disruptions, baggage services, as well as general inquiries, complaints, and website and app troubleshooting.

Education

Degrees, certifications, and relevant coursework

TS

Tagaytay City Science National High School

High School Diploma, Science

Grade: Top Section

Completed secondary education with a focus on Science Curriculum. Graduated from the top section.

University of the Philippines Los Baños logoUB

University of the Philippines Los Baños

Bachelor of Science, Computer Science

Activities and societies: University Student Assistant

Studied Computer Science at the University of the Philippines Los Baños. Focused on core computer science principles and applications.

Tech stack

Software and tools used professionally

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