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Albert Glasco

@albertglasco

Message

I am a Customer Support professional and Freelance Event Producer based in Charlotte, NC.

United States

Message

I'm a results-driven professional with expertise in operations, cross-functional
collaboration, and customer support. I'm actively seeking a role where I can utilize my skills to drive business growth and ensure project success. With a proven track record of successfully overseeing and delivering on projects of various scales, I am highly motivated and bring a creative approach to problem-solving. I'm eager to contribute my experience and passion to a team that values excellence and innovation.

I am also a Freelance event producer with 5 years of experience in executing live events with a proven ability to lead and collaborate within a team while making diplomatic and tactful decisions. Adaptable and versatile in high-pressure situations.

Experience

Scaled Operations & Support

CSS Payroll Co, L.P. (CloudKitchens)

Jan 2023 - Jul 2023 (6 months)

Acted as the primary liaison between the US/CAN regions and various departments, providing comprehensive support to address and investigate complex technical and non-technical issues, such as billing, payment, and integrations.

Customer Support Zendesk Jira Atlassian Sales

Digital Marketing Specialist

Townsquare Interactive

Mar 2022 - Sep 2022 (6 months)

Managed digital marketing initiatives for up to 200 clients, including social media management, email marketing campaigns, and website development projects. Also monitored project status and budget, generating monthly reports to track and analyze campaign performance and provide actionable insights to clients.

Digital Marketing Project Management Customer Support Customer Service Google Ads Facebook Ads

Premier Phone Banker

Wells Fargo Bank, N.A.

Nov 2019 - May 2022 (2 years 6 months)

Assisted customers with inquiries and resolved potential service issues, delivering exceptional customer service over the phone and consistently surpassed Key Performance Indicators (KPIs) in handling time, quality control, and issue closure while ensuring adherence to risk and compliance standards according to Standard Operating Procedures (SOPs).

Digital Banking Business Banking Banking Regulations Customer Support Customer Service

Claims Coordinator

HVACi

Aug 2021 - Mar 2022 (7 months)

Collaborated with insurance adjusters to ensure timely execution of HVAC assessments, facilitating prompt claims processing and resolution, while maintaining and managing a network of HVAC technicians across the US, ensuring coverage and availability for assessment requests.

Scheduling Claims Management Customer Support Customer Service