Open to opportunities

Alben Dumaguit

@albendumaguit

Message

Inspector Coordinator Specialist delivering calm, technical customer support and sales expertise.

Philippines

Message

What I'm looking for

I’m looking for a role where I can coordinate and support customers—using calm troubleshooting, accurate data entry, and strong customer service—while contributing to team goals and continued growth.

I’m an Inspector Coordinator Specialist with extensive customer-facing experience, including Technical Support (Tier 2) work for Verizon Wireless and ongoing support roles across multiple platforms. I handle inbound and outbound calls, support customers with account needs, and stay steady when issues are urgent or complex.

I help customers with bills and payments, make account modifications, and perform basic to advanced troubleshooting for connected devices. In my QuickBooks experience, I supported customers from Accounts Receivable to Payable, reconciled data inside the QuickBooks app, and supported invoice and purchase order creation, as well as online payment setup and issues.

I bring strong teamwork, time management, multitasking, and problem-solving—always aiming for clear communication and quick resolutions. I also contribute to upselling/hard selling when appropriate, and I’ve handled travel support like itinerary changes and bookings for flights and hotels.

Experience

Work history, roles, and key accomplishments

Customer Service & Tier 2

Accenture (Verizon Wireless)

Aug 2024 - Aug 2025 (1 year)

Handled inbound and outbound calls, including upselling/hard selling. Assisted customers with Verizon bills and payments, account modifications, and basic-to-advanced troubleshooting for connected devices.

Customer Service Technical Support Troubleshooting Inbound Outbound Calls Upselling Hard Selling Problem Solving Multitasking Calm Under Pressure Data Entry Time Management

Financial Software Support

Concentrix (QuickBooks)

Sep 2021 - Apr 2024 (2 years 7 months)

Provided inbound and outbound customer support and upselling/hard selling. Resolved QuickBooks bookkeeping issues, including reconciling data, creating invoices and purchase orders, and addressing technical issues in the app.

Customer Support Inbound Outbound Calls bookkeeping support Accounts Receivable Accounts Payable Quickbooks Invoicing Technical Support Problem Solving Data Entry Multitasking Calm Under Pressure

Back-End Team Customer Support

Teletech (BestBuy)

Feb 2018 - Mar 2020 (2 years 1 month)

Updated customers about purchased items via outbound calls, email, and chats. Provided customer support communications to address concerns related to their purchases.

Customer Support Outbound Calling Email Support Chat Customer Service Multitasking Time Management Problem Solving

Expedia Travel Expert

Teleperformance (Expedia)

Dec 2015 - Jan 2017 (1 year 1 month)

Handled inbound and outbound calls and assisted customers with travel itineraries, including flights and hotel bookings. Made changes to flight and reservation details and supported booking while performing hard selling.