Open to opportunities

Alan Vega

@alanvega

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Results-driven payments and frauds analyst with 6+ years reducing chargebacks and fraud losses.

Zimbabwe

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What I'm looking for

I seek a role in payments or fraud operations where I can reduce losses, improve dispute outcomes, collaborate cross-functionally, and scale detection rules.

I am a results-driven Fraud & Payments Analyst with over six years of experience in e-commerce and SaaS, focused on reducing chargebacks and minimizing fraud losses through data-driven strategies and cross-functional collaboration.

In senior and lead roles I designed and implemented online fraud detection and prevention workflows, tailored risk rules, and chargeback management processes that achieved industry-leading dispute and chargeback rates.

I have hands-on experience screening transactions, resolving high-risk cases with Customer Service and KYC teams, and maintaining strong outcomes—including a 0.10% dispute rate and a 0.61% chargeback rate in 2023, plus a 30%+ win rate on chargebacks in Spanish cases.

I bring a proactive, analytical mindset and practical experience across payment operations, dispute resolution, and fintech tools, and I enjoy collaborating across teams to protect revenue and improve customer experience.

Experience

Work history, roles, and key accomplishments

Payment Operations Specialist

WeTravel

Oct 2024 - Jul 2025 (9 months)

Screened online transactions and customer activity to detect potential fraud across multiple English geographies, collaborating with Customer Service and KYC teams to resolve high-risk cases and help maintain a 0.10% dispute rate.

Fraud Detection Transaction Monitoring KYC Dispute Resolution English

Payments & Frauds Analyst

ZeBrands

Dec 2019 - Oct 2024 (4 years 10 months)

Led fraud prevention strategies and developed online fraud detection workflows and rule sets, achieving a 0.61% chargeback rate in 2023 through tailored risk rules and proactive monitoring.

Fraud Prevention Chargebacks Risk Assessment Transaction Monitoring Data Analysis

Customer Service Agent

Maskota

Mar 2018 - Sep 2019 (1 year 6 months)

Provided product support via Petsy.mx and performed basic fraud analysis to flag suspicious orders, contributing to reduced fraudulent activity and prevention of financial losses through early detection.

Customer Support Fraud Analysis Data Entry Communication Spanish