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Alaina Underkofler

@alainaunderkofler

Facilities management leader at Qdoba Mexican Eats who supported the transition of 200+ restaurants to franchise operations.

United States

Message

At Qdoba Mexican Eats, I directed Facilities and Quality Assurance operations for a national restaurant portfolio and managed Facilities Managers. I also oversaw facilities for more than 50 units in one market.

I supported the transition of more than 200 restaurants to franchise operations, helping transfer maintenance responsibilities and vendor contracts. I also orchestrated facility roll-outs, including equipment installations and Energy Management Systems.

I optimized Corrigo and Service Channel for asset life-cycle management, service dispatch, and accounting processes. I used Lucernex for workflows connecting Facilities and Real Estate.

Earlier at Qdoba Mexican Eats and Jack in the Box, I directed service center teams, developed preventive maintenance programs, and managed facilities budgets. At Jack in the Box, I also developed a tracking system for annual maintenance and repair and capital budgets.

Experience

Work history, roles, and key accomplishments

Senior Manager, Facility Services

Qdoba Mexican Eats

Sep 2020 - Nov 2025 (5 years 2 months)

Directed 24/7 Facilities and Quality Assurance operations for a national restaurant portfolio, managing a team of Facilities Managers to ensure 100% operational uptime and brand standard compliance. Spearheaded the transition of over 200 restaurants to franchise operations, ensuring seamless transfer of maintenance responsibilities and vendor contracts.

Corrigo ServiceChannel Lucernex CMMS Administration Facilities Management Budget Management Vendor Management Project Management Energy Management Systems Cross Functional Collaboration

Manager, Facilities Service Center

Qdoba Mexican Eats

May 2018 - Sep 2020 (2 years 4 months)

Directed a high-volume service team of 20+ personnel responsible for dispatch across all corporate sites, ensuring rapid response and resolution for facility issues. Leveraged Corrigo to manage the end-to-end service lifecycle, including dispatch and warranty tracking to minimize repair costs and extend equipment life.

Corrigo CMMS Administration Team Leadership Preventive Maintenance Budget Management Financial Reporting Vendor Management SLA Compliance

Service Center Supervisor

Jack in the Box

Oct 2006 - May 2018 (11 years 7 months)

Supervised high-volume service and accounting teams, overseeing service follow-up, quote approvals, end-to-end internal accounting, and equipment procurement. Developed and implemented a custom tracking system for annual M&R and Capital budgets, providing leadership with real-time visibility into financial performance.

Supervision Accounting Budgeting Standard Operating Procedures Equipment Procurement Financial Tracking