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AKSHAY NAIQUE

@akshaynaique

Order Specialist at Teleperformance managing SAP Commerce order lifecycles, from quote-to-order through returns and blocked-transaction resolution.

Portugal

Message

At Teleperformance, I manage end-to-end order processes using SAP Commerce, covering quote-to-order conversion, returns, replacements, refunds, and address changes.

I monitor release workflows for SAP iDoc issues using BD87 and support timely resolution of blocked transactions.

I coordinate with customers, carriers, brand hubs, logistics centers, and stores across multiple countries. I also resolve disputes and discrepancies while maintaining SLA adherence.

Earlier, I managed accounts receivable and financial records at Luxury Brands General Trading LLC, ING Life Insurance, and Reliance Life Insurance Co. Ltd. At Reliance Life Insurance Co. Ltd., I achieved monthly sales targets and conducted collections outreach.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance

Sep 2021 - Present (5 years)

Managed end-to-end order management processes using SAP Commerce, ensuring accuracy and compliance for quote-to-order conversion, returns, replacements, refunds, and address changes. Resolved customer disputes and maintained SLA adherence on escalations.

SAP Commerce OMS ERP Order Management SLA Adherence Escalation Resolution Cross team coordination Wire Transfers

Accountant General

Luxury Brands General Trading LLC

Jan 2014 - Jun 2019 (5 years 5 months)

Reconciled banking service fees and maintained fixed asset ledgers. Managed Accounts Receivable processes, prepared account statements, and supported month-end close.

Microsoft Dynamics Accounts Receivable Reconciliations Fixed Asset Management Month End Closing MIS Reporting

Customer Service Cum Accounts Assistant

ING Life Insurance

Nov 2011 - May 2013 (1 year 6 months)

Conducted collections activities and payment follow-up, reducing aging receivables. Processed customer payments and maintained petty cash registers.

Collections Payment Processing Customer Service Petty Cash Management

Customer Care Executive

Reliance Life Insurance Co. Ltd.

Aug 2010 - Oct 2011 (1 year 2 months)

Achieved monthly sales targets through cross-counter and telesales of insurance products. Processed customer payments and conducted collections outreach.

Telesales Payment Processing Collections Customer Service