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Akram Makni

@akrammakni

Software engineer building AI agents and data platforms, including a LangGraph ticketing analyst that brought reporting to on-demand.

Tunisia

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What I'm looking for

I'm especially interested in building reliable data systems and using AI agents to automate real-world tasks and create useful products.

At Timsoft Group, I worked on an AI-powered IT ticketing data lakehouse that brought Timdesk and ServiceNow data into Databricks Unity Catalog. I developed data pipelines and a LangGraph analyst with human approval gates, helping make ticket reporting available on demand.

At SOREPAUT PRO, I built a LangGraph agent for garage operations, connecting WhatsApp Business with a FastAPI backend and a live staff dashboard. I also built a bus spare-parts management platform at SORETRAS, and I currently teach signal processing at Polytech Intl.

Experience

Work history, roles, and key accomplishments

Current

Enseignant vacataire — Traitement du signal

Current

Polytech Intl

Sep 2026 - Present (1 month)

Enseignement du Traitement du signal aux étudiants du Mastère 5G & Systèmes de Communication.
J'ai conçu le cours de A à Z : cours magistraux, travaux dirigés et évaluations, couvrant les transformées de Fourier, de Laplace et en Z, l'échantillonnage et la conception de filtres numériques (RIF/RII). Mon objectif : relier les mathématiques aux systèmes réels sur lesquels les étudiants travailleront

Software Engineer Intern

Timsoft Group

Feb 2026 - Jun 2026 (4 months)

Built an AI-powered analytics platform for IT service management, integrating data from two ticketing platforms (Timdesk and ServiceNow) into Databricks Unity Catalog with LangGraph, NL-to-SQL and Human-in-the-Loop workflows. Developed Bronze-to-Silver-to-Gold data pipelines with Delta Lake and a React/TypeScript dashboard featuring analytics, an SQL explorer and an AI copilot. Integrated on-premi

Software Engineering Intern — Data & AI

Timsoft Group

Feb 2026 - Jun 2026 (4 months)

AI-Powered IT Ticketing Data Lakehouse Platform
Worked on an AI-powered IT Ticketing Data Lakehouse Platform within the TMA / Retail Support team at TIMSOFT, integrating Timdesk and ServiceNow data into Databricks Unity Catalog and exposing it through a LangGraph-orchestrated AI analyst with Human-in-the-Loop (HITL) governance.
• Designed a multi-agent architecture with a LangGraph AI analyst, ded

Artificial Intelligence Engineer

SOREPAUT PRO

Jan 2026 - Jan 2026 (0 months)

Built a LangGraph AI agent that handles customer identification, intent understanding, business actions and human escalation for garage operations. Integrated the WhatsApp Business Cloud API with webhooks, outbound messaging, message logging and staff handoff through a live dashboard. Built a FastAPI backend with JWT auth and a Google Sheets repository layer, plus a React/TypeScript (Vite) staff d

Software Ingineer intern

SORETRAS

Jul 2024 - Jul 2024 (0 months)

Built a modular Express/EJS + Microsoft SQL Server platform for bus spare-parts management, with RBAC for five roles covering inventory, purchasing and maintenance-related parts requests. • Implemented transactional and auditable stock workflows for receipts, issues, transfers, returns and adjustments, linking purchase orders and maintenance requests to inventory operations. • Secured and pa

Education

Degrees, certifications, and relevant coursework

Institut Supérieur d’Administration des Affaires de Sfax

Professional Master’s Degree, Business Engineering and Digitalization of Enterprises (IADE)

2026 - 2027

Professional co-constructed Master’s program focused on business engineering, digital transformation, entrepreneurship and data-driven business development.