Akosua Osem Frimpong
@akosuaosemfrimpong
Dedicated technical support expert passionate about digital skills and technology.
What I'm looking for
I am a dedicated technical support expert with a passion for digital skills and technology. My journey in the tech industry has equipped me with a strong foundation in diagnosing technical issues and delivering clear instructions to ensure customer satisfaction. I take pride in my ability to empower women in technology and demonstrate a strong work ethic, constantly striving for self-improvement in this dynamic digital landscape.
Currently, I work as a Freelance WordPress Designer and UI/UX Designer, designing and developing custom WordPress websites for small businesses and individuals. I focus on creating responsive and visually appealing designs that enhance usability and conversion rates. Previously, I served as a Technical Support Specialist at NoveltyLab Limited, where I provided essential support for software releases and resolved various technical issues, further honing my problem-solving skills.
Experience
Work history, roles, and key accomplishments
Freelance WordPress Designer & UI/UX Designer
Self Employed
Jan 2023 - Present (2 years 5 months)
Designed and developed custom WordPress websites for small businesses and individuals, ensuring responsive and visually appealing designs. Conducted client consultations to understand their needs and provided tailored solutions, improving website usability and conversion rates through UI/UX best practices.
Technical Support Specialist/ WordPress Designer
NoveltyLab Limited
Jul 2019 - Sep 2023 (4 years 2 months)
Supported customers with basic technical support for current and past software releases. Assisted users with troubleshooting, software installations, and general IT inquiries while diagnosing and resolving issues related to broken links, slow loading times, and server errors.
Webmaster
Lifestyleink Company Limited
Feb 2018 - Jun 2019 (1 year 4 months)
Built and managed the company’s online store, ensuring smooth transactions and customer satisfaction. Provided technical support for the fashion school’s website, including course registration and student inquiries, while ensuring timely updates and product changes.
Education
Degrees, certifications, and relevant coursework
Akosua Osem hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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