Akosua Osem FrimpongAF
Looking for a job

Akosua Osem Frimpong

@akosuaosemfrimpong

Dedicated technical support expert passionate about digital skills and technology.

Ghana

What I'm looking for

I am looking for opportunities that allow me to leverage my technical skills while fostering a collaborative and innovative work environment.

I am a dedicated technical support expert with a passion for digital skills and technology. My journey in the tech industry has equipped me with a strong foundation in diagnosing technical issues and delivering clear instructions to ensure customer satisfaction. I take pride in my ability to empower women in technology and demonstrate a strong work ethic, constantly striving for self-improvement in this dynamic digital landscape.

Currently, I work as a Freelance WordPress Designer and UI/UX Designer, designing and developing custom WordPress websites for small businesses and individuals. I focus on creating responsive and visually appealing designs that enhance usability and conversion rates. Previously, I served as a Technical Support Specialist at NoveltyLab Limited, where I provided essential support for software releases and resolved various technical issues, further honing my problem-solving skills.

Experience

Work history, roles, and key accomplishments

SE
Current

Freelance WordPress Designer & UI/UX Designer

Self Employed

Jan 2023 - Present (2 years 5 months)

Designed and developed custom WordPress websites for small businesses and individuals, ensuring responsive and visually appealing designs. Conducted client consultations to understand their needs and provided tailored solutions, improving website usability and conversion rates through UI/UX best practices.

NL

Technical Support Specialist/ WordPress Designer

NoveltyLab Limited

Jul 2019 - Sep 2023 (4 years 2 months)

Supported customers with basic technical support for current and past software releases. Assisted users with troubleshooting, software installations, and general IT inquiries while diagnosing and resolving issues related to broken links, slow loading times, and server errors.

LL

Webmaster

Lifestyleink Company Limited

Feb 2018 - Jun 2019 (1 year 4 months)

Built and managed the company’s online store, ensuring smooth transactions and customer satisfaction. Provided technical support for the fashion school’s website, including course registration and student inquiries, while ensuring timely updates and product changes.

Education

Degrees, certifications, and relevant coursework

Akosua Osem hasn't added their education

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Akosua Osem Frimpong - Freelance WordPress Designer & UI/UX Designer - Self Employed | Himalayas