Open to opportunities

akira User

@akirauser

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Detail-oriented chat operator with strong communication skills.

Moldova

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What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities in a supportive team environment.

I am a detail-oriented and fast-typing chat operator with a passion for delivering excellent customer service. My experience includes providing real-time chat support for Amazon customers, where I honed my skills in active listening and problem-solving. I take pride in my ability to maintain a calm and empathetic tone while addressing customer inquiries, ensuring high satisfaction levels.

My educational background in IT and computer science has equipped me with a solid foundation in programming and digital literacy. I have actively participated in tech clubs and workshops, which have further enhanced my understanding of technology trends. I am eager to learn and grow in a remote environment, continuously improving my skills to better serve customers.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Amazon

Jan 2024 - Mar 2024 (2 months)

Provided real-time chat support to customers regarding orders, returns, and product information. Resolved customer issues promptly while maintaining a professional tone and ensuring high satisfaction. Navigated internal systems efficiently and collaborated with team members to improve processes.

Written Communication Customer Service Problem Solving Empathy

Education

Degrees, certifications, and relevant coursework

Center of Excellence in Energy and Electronics

Technical Diploma, IT and Computer Science

2021 - 2025

Activities and societies: Actively participated in extracurricular tech clubs and workshops to deepen understanding of technology trends.

Focused on IT and computer science fundamentals, including programming basics and digital literacy. Developed strong skills in written communication, problem-solving, and logical thinking through projects involving software usage, basic coding, and online collaboration tools.