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Akhil Bhaskar

@akhilbhaskar

Senior CRM Associate at Chris Johnson IT Business Solutions managing Zoho CRM and resolving client issues for Australian customers.

India

Message

At Chris Johnson IT Business Solutions, I manage Zoho CRM activities and monitor email-based support tickets. I investigate client issues, handle escalations, and follow up on IT service requests through to completion while working with Australian clients.

Earlier, I managed CRM activities and customer records at Salve Maria International, and provided technical support for payment issues. I also developed Core PHP form and database functionality at Oges Infotech and worked on manual and automation testing at Righ Soft.

Experience

Work history, roles, and key accomplishments

Current

Senior CRM Associate

Current

Chris Johnson IT Business Solutions

Oct 2025 - Present (1 year 1 month)

Manage Zoho CRM activities and monitor email-based support tickets. Interact with Australian clients, investigate and resolve issues, handle escalations, and coordinate with teams to ensure timely resolution.

Zoho CRM Email Ticket Management Client Communication Issue Resolution Escalation Handling Service Requests

Assistant Manager – CRM Analyst

Salve Maria International

Apr 2023 - Jul 2025 (2 years 3 months)

Managed CRM activities and maintained customer database records. Provided technical support related to payment issues.

CRM Database Management Technical Support

Junior PHP Developer

Oges Infotech

Sep 2022 - Dec 2022 (3 months)

Developed form submissions and database functionality using Core PHP, CSS, Bootstrap and Ajax.

Core PHP CSS Bootstrap AJAX Databases

Software Testing Intern

Righ Soft

Sep 2021 - Mar 2022 (6 months)

Prepared test procedures, test cases, test scenarios and bug reports. Worked with manual and automation testing approaches using Selenium WebDriver and TestNG.

Manual Testing Testing Automation Selenium Webdriver TestNG Bug Reporting

Full Stack Developer

Techtron

Jul 2021 - Feb 2022 (7 months)

Built responsive website designs using the Wix platform and worked with Wix short code. Provided Wix support and managed Zoho CRM activities. Worked on form submissions and database integration.

Wix Zoho CRM Submissions Database Integration