@ajinkyap
Customer service SME at TaskUs supporting customers with plan and service concerns and guiding teammates on processes.
IndiaAt TaskUs, I support customers with plan, benefits, and service concerns, explain processes, and help resolve issues. I also provide process guidance to team members when needed.
At Amazon Pay India Pvt. Ltd., I handled customer documentation and KYC processes, conducted internal audits, and identified discrepancies in financial records. Earlier, I supported international customers at Amazon Development Center and worked on photography and videography projects with influencers and clients.
Work history, roles, and key accomplishments
Support members/customers with plan, benefits, and service-related concerns. Provide accurate information, explain processes, and assist with issue resolution in a high-volume environment.
Handled customer documentation and KYC-related processes. Conducted internal audits and identified discrepancies in financial records.
Freelance Photography / Videography
Jan 2020 - Jan 2022 (2 years)
Worked with influencers and clients across different shoots. Performed post-processing of photographs and videos and covered portrait, event, and pet photography projects.
Handled international customers and provided product-related support. Managed customer interactions during peak workloads and handled chat and email support.
Handled national and international customer interactions. Provided accurate information and support based on customer needs and managed queries during high-volume periods.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
Pursued a Bachelor of Arts degree, completing in 2024.
12th Grade, General
2014 - 2016
Completed 12th grade from 2014 to 2016.
Software and tools used professionally
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