At BukuWarung, I shipped Sekar, a customer-support RAG agent handling 3,000+ conversations a day with 80% containment, 75% answer acceptance, and 80% CSAT. I also developed Cortex, a company-wide retrieval platform for 150+ employees, with permission-aware graph-and-vector retrieval.
At BukuWarung, I built retrieval evaluation and governance systems, including an org-wide policy gateway for PII redaction and audit trails. I also worked on retrieval-grounded voice agents and a multi-agent Sales Activity Intelligence platform.
At SaaS Labs, I fine-tuned and deployed models for meeting intelligence, email priority classification, and real-time spam classification. I owned their lifecycle from labeling and baseline modelling through production monitoring and retraining, and also built an AI Voice Agent that generated $1.5M in revenue.

